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Planet Fitness at Southwood Square Shopping Center in High Point, NC is a well-maintained gym known for its friendly staff and cleanliness. This location operates with convenient hours during weekdays and offers a variety of equipment, including top-notch fitness machines and amenities like massage chairs. The gym is affordable, making it an attractive option for many fitness enthusiasts.

However, some members have noted issues with customer service and the ability to bring personal equipment, as well as concerns about the gym's hours and rules. Despite these drawbacks, the gym remains a popular choice for its positive atmosphere and well-maintained facilities.

Pros:

  • Friendly and helpful staff
  • Clean facilities
  • Quality equipment
  • Affordable membership rates
  • Convenient weekday hours
  • Good range of amenities
  • Professional and polite staff
  • Well-maintained locker rooms
  • Hydro massage chairs are a perk
  • Positive atmosphere

Cons:

  • Limited hours on weekends
  • Customer service can be inconsistent
  • Rules about personal equipment

Location / Contact

Rating Stats

4.5

out of 5.0

15 reviews
5.0
8 reviews
4.0
2 reviews
3.0
18 reviews
2.0
67 reviews
1.0

Reviews (110)

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Needs better changing rooms to put stuff on - one small chair isn't enough for clothes changing and gym bags and everything. Needs benches like the one up town. Also needs to be open 24/7. Otherwise it's nice.

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Clean and friendly staff. Been going for 2 yrs and love it. Lost 30lbs.and that feels good. I'm 61 now and healthier than I've been in years. My blood pressure is good now!... so no more blood pressure medication.

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I love this Planet Fitness location. The staff is always friendly and helpful and it's a great place to work out. It's cheaper than the community gym that I used to go to and it has so much more to offer. I wish that I had joined much earlier than this summer. Super clean too! 5+stars!!!!

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I love it, the staff is friendly and they have more than enough equipment to work out.

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Great equipment and lovely staff. They take care of and have pride in the overall appearance of the facility. Staff members are always going around cleaing and replenishing supplies.I highly recommend this business.

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Horrible customer support. We quit going and attempted to cancel our service while out of town to avoid the the yearly charge but was informed we had to be there to cancel. So when we returned we attempted to cancel and get our refund because it charged us while we were out of town. They refused to give us a refund because of some made up BS stipulation. I guess PF needed the extra money to have one of their dumb pizza parties.

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Why promote a 24 hour gym if your not open 24 hours. I wasted my gas going after work across town only to learn its not 24 hours! Upset I wasted my gas, plus I don't like the other planet fitness because it isn't as nice. Would have given 2.5 if I could, since I do like the equipment at this gym better. But the hours really suck.

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This gym has a lot of prejudice people that attend this gym. My daughters and I have been going here two days and each time, someone has said something very hateful and disrespectful. Reported it to the desk and nothing was said to either of he persons. Don’t know if I will continue at this location. It’s definitely not a judge free place to work out!!!

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I love this planet fitness. It's quiet and peaceful. You can get your workouts on with no one bothering you. Everyone is supportive of you rather if it's the staff or the people working out. You will have the support you need to reach your goals.

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So torn few weeks I have been using the gym that’s used at my apartment complex but I really wanted to get into weights so I decided to get a gym membership here because of the good price, but it’s been about two days since I got my membership but I have this horrible crippling gym anxiety and I’d like to cancel and go back to using the smaller, lonelier gym on my apartment campus! But the black card says it’s a 12 month commitment plan.. I’m not sure what I can do to waive the entire thing. Staff was really friendly when I came in to sign up though!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 110 reviews.

The address is: 2850 S Main St, High Point, NC 27263, United States .

The contact number is +1 336-223-8594

This service is listed under Gym .

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