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24 Hour Fitness located at 5070 Richmond Ave., Houston, TX 77056, offers 24/7 access, allowing members to work out anytime, including early mornings and late nights. It stands out for its variety of equipment and classes, catering to diverse fitness goals. Friendly and helpful staff contribute to a welcoming environment. However, issues like cleanliness, maintenance, and inconsistent customer service have been reported. If you value flexible hours and a well-equipped gym, this location could be right for you. Addressing these concerns could significantly improve the overall experience.

Pros:

  • Open 24/7 for flexible workout times
  • Wide variety of equipment
  • Diverse fitness classes available
  • Friendly and helpful staff
  • Convenient location
  • Good safety measures in place
  • Positive atmosphere generally
  • Clean and maintained by staff
  • Engaging group exercise classes
  • Helpful trainers available

Cons:

  • Inconsistent cleanliness, especially locker rooms
  • Poor maintenance of equipment reported
  • Unpredictable customer service experiences

Location / Contact

Rating Stats

3.0

out of 5.0

58 reviews
5.0
15 reviews
4.0
19 reviews
3.0
14 reviews
2.0
14 reviews
1.0

Reviews (120)

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THE 24 HOURS WEBSITE OFFERING 3 DAYS PASS IGOT IT AND CAME TO THE GYM lezlie ONE OF THE STAFF IS VEEY RUDE AND I DONT RECOMMEND HER TO WORK WITH CUSTOMERTHEY TOLD ME WE DONT OWNER THE 3 DAYS PASS ANY MOREJUST BECAUSE I SAID IM MILLIONAIRE 😌 SMH

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It’s a cool place if you’re new to working out. The problem is there plates dumbbells curling bars etc laying everywhere. People sweating heavy and not bothering to wipe down machines. Asking how many more sets then hovering around you until you’re done. I don’t mind sharing a station but really you wanna deadlift behind me while squatting uh no. Rejoined In the fall then they lowered their price afterwards I asked if there was a chance to get that price I got told no so after some months a new guy was at the desk and kindly asked if I wanted my rates lowered it was possible he did it lowered my price after I got told by the original people that are there that I couldn’t. I get business is business but how you wanna get people to stay at this location with service like that.

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Expect 0 help because the staff members and management “have to be there”, accordingly the attitude is the same. I’ve gotten 3 different answers over the phone on the same issue and none of it actually helped until I contacted the corporate offices. This is the type of place where one person would take 6 different dumbbells and sit on the same machine for ages during the rush hours. Didn’t like the experience.

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Front staff is friendly, gym is good overall, but the Hispanic dude cleaning the pool is an a-hole! Better have a talk with the dude before you lose members. He speaks to the elder as if they were dumb. Unacceptable!

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I used to love coming to this gym at 5 am because it was always so clean first thing in the morning. For the last few weeks the filth and lack of cleanliness is absolutely unacceptable and disgusting. I've complained to several employees who's response has been .." oh it's because we do not have a cleaning crew anymore". What? unacceptable!The AC has been broken by the treadmills for over a year and I've reported it several times as well. Only to be told "we will have the maintenance look at it". The employee that works in the morning is always so nice but nothing is ever resolved. Yesterday afternoon I was told..." Well it's the gym, you are supposed to sweat '. I also have asked for a manager several times... Never available. Its unfortunate because I love the location. Hope something can be done or I'll have to find a new gym.

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I love the gym and have been a member for over a year, but it's a shame to see how since the 24/7 business hours resumed many of the members don't give importance to the fact of sharing the equipment, leaving the implements thrown anywhere and not returned to their place.... How could we improve this? maybe it's time to start creating alerts to those people who do this?

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More affordable than some other gyms (not planet fitness, obviously, but also way better than PF). Plenty of exercise equipment (especially cardio stuff), trainers, classes, a steam room, and a pool. That said, you'll want to try to go outside of 5:00 - 8:00 p.m. because it gets pretty packed. That may change after the COVID stuff lightens up, because more equipment will open up.

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Very upset that it's not 24hrs as the gym name suggests. I feel like I'm being taken advantage of. They're still charging full price n not one did they offer a discount. Save your money n go to planet fitness. At least They're open 24hrs

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Charged me $20 for a one day pass. Then said I could get a free month if I signed up. Charged me $40 to sign up -.- , a lot of the machines are broken. There aren’t enough clips or weights on the floor. I find myself sometimes lifting heavy without clips because i can’t find any. Some machines are broken. Idk if it’s on purpose for covid but it looks like poor maintenance. The place is okay

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Grabbed a 3 day guest pass offline. Excited to try gym since new to city. The pass is only good for Houston residents with identification. Wow. I have an address but geez why would I get an id the first day here. There was no fine print I recall. So I was told $20 was cost. No tour. No follow up if I liked. Nothing!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.0-star.

This business has 120 reviews.

The address is: 5070 Richmond Ave., Houston, TX 77056, United States .

The contact number is +1 713-963-9644

This service is listed under Gym .

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