Planet Fitness, located at North Willow Mall in Indianapolis, offers an accessible and affordable gym experience. Known for its judgment-free zone, the gym welcomes members of all fitness levels. The facility is equipped with modern machines, tanning beds, and hydro-massage options, providing great value for a low monthly fee. The friendly staff and easy check-in process enhance the welcoming atmosphere. However, some members have raised concerns about cleanliness and equipment maintenance. Despite occasional operational hiccups, Planet Fitness remains a popular choice for budget-conscious fitness enthusiasts.
The gym features flexible hours, including 24-hour access on most weekdays, making it convenient for those with varying schedules. While the location can get crowded during peak times, the abundance of cardio machines ensures minimal wait times. Members appreciate the clean and safe environment, although there have been a few incidents regarding the upkeep of locker rooms and some fitness equipment. Nonetheless, Planet Fitness delivers a comprehensive workout experience that includes group classes and personalized training sessions, all for an unbeatable price.
Pros:
- Affordable membership plans.
- Judgment-free environment.
- Modern and clean equipment.
- Friendly and helpful staff.
- 24-hour access on most weekdays.
- Tanning beds and massage chairs available.
- Convenient location with ample parking.
- Easy check-in process.
- Personal training and group classes included.
- Good value for money.
Cons:
- Issues with cleanliness in locker rooms.
- Some equipment needs frequent maintenance.
- Crowded during peak hours.
Location / Contact
- Address: 2302 W 86th St, Indianapolis, IN 46260, United States
- Phone:+1 317-731-5926
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 2302 W 86th St, Indianapolis, IN 46260, United States .
The contact number is +1 317-731-5926
This service is listed under Gym .
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joshua watkins
2 years ago
Only positive thing I can say is the staff are very friendly. Other than that, the equipment is falling apart, the whole place is ghetto and disgusting. Definitely not maintained constantly over crowded.
Arlene Johnson
2 years ago
I just left this location and I did not feel welcomed by Sakena. I felt I was an interruption. I’m a previous member at the Keystone location- they were friendly and made you feel welcome and there to assist. I’m sure I will rejoin since the location is best for me. As I walked back she was discussing our interaction with the other employee.Looking forward to good energy in 2023.
Emily Oakes
2 years ago
Overall, I’ve had a good experience with PF. I’ve had several different gym memberships, and PF is simply the best bang for your buck as far as just having basic equipment goes. The remodeled gyms are very nice and always clean. They do get crowded since it’s so cheap, but I always get through my workouts.
Tyeshya Williams
2 years ago
They have a fairly clean gym and locker room. The equipment is new and in good working order.
Sarah Price (Sarah)
2 years ago
I love the staff here, but I also love the other patrons and the environment. It's easy to be skeptical, maybe even dismissive, of the claim Planet Fitness makes to prevent the "gymtimidation" vibe that turns some off to certain gyms (myself included.)The staff is friendly without being obtrusive and patient with me and my litany of questions. The premium membership, I firmly believe, is worth the extra money. I've been using the hydromassage beds regularly, as well as the Total Body Enhancement machine, and even tanning booths (3 minutes at a time helps my psoriasis like you wouldn't believe.)Last but not least, not only are the staff friendly, but they laugh at my jokes, which is nice because I've got some terrible jokes. ("Like frayed paper, my jokes are tearable." <-- see? I told you.) Overall, I highly recommend this location. It's awesome-sauce.Edit: three years after my initial review, I will say that the cleanliness has dropped off. An unclean gym is always gross, but especially after COVID, this is a dealbreaker for me. As much as I’ll miss the amenities that came with the premium membership (guest access, tanning, the red light therapy machine, massage beds/chairs) I can’t justify a membership anymore. I went somewhere else and I’m not sorry. PF might have a general reputation, but this location especially can feel super gross. Depending on what you’re looking for, this could be a great deal/location, but if you want a clean, safe place to work out, look elsewhere.
Nancy Honaker
2 years ago
Employees tend to gather at desk when they could be cleaning or stocking. Paper towels will be empty and they are just gathering. Today Saturday morning should be open at 7. Still waiting at 7:40.
Karri Woodard
2 years ago
I like it at planet fitness but a couple of the employees act like they are too lazy to type your phone number in.I have been going here for years and recently I lost my check in card. I do not do apps or alot of online things so no I do not have the app and have no intentions on getting it.I ask them to just type my phone number in and verify me that way. Some employees do it without hesitation, but others make a big deal...literally they are doing nothing else but talking to their coworkers!
Steven Chase
2 years ago
I have been going to this specific branch on 86th and Townshipline Rd for about 6 months. Although it hasn't all been sunshine and rainbows, the owner does the best they can and cares about us as customers.You must, however, understand that this branch is a franchise and not associated with planet fitness as a whole. So the staff changes often, therefore I highly suggest that you be polite and get to know the staff at your local branch to ensure good communication. Any gripe I have could've been avoided by doing this.After a freak incident with a potentially violent gym member, they immediately banned him and offered me several months for free. I felt that they handled the situation better than most gyms I've been to in the past. So, as a result, I want to show my support with a review and my continued patronage.
Hailey Rapp
2 years ago
The women’s restroom and the machines are very dirty every single time I go…! It would be different, If a couple times they were dirty I understand with staffing issues, but every single time I go they are dirty. Other then that, the staff is really friendly and super nice!
M. Strickland
2 years ago
Nice convenient location. Friendly staff. Clean and very well maintained facility. A large variety of equipment to workout on.