Orangetheory Fitness

I have been going to the otf jersey city location, since it started 4 years back. It has been an amazing journey with them. They have incredible coaches and staff. It is a crowded location but the coaches always make time to correct your form and encourage you! They have helped me tremendously in my fitness journey and I am so grateful I am a part of this community.

The woman at the front desk, is extremely rude. They don’t let you take a class if you come 4 min late. Despite there being open spots and the workout hasn’t even started. They act like they’re doing you a favor if they even give you the $ back for the class.

Workouts are great and love my hometown studio staff but the management at this JC location deserves 0 stars. I requested to just be moved from one class to another that was during the day with no waitlist on either and the manager, Marissa, was not helpful nor understanding or my situation. Customer service here is not pleasant and turns you off on wanting to work out here.

I used to love going to OTF JC and it was always a pleasure working around scheduling and early morning classes with the studio. I had the unlimited classes membership that OTF had helped freeze because of some serious health concerns. I agreed to freezing because they weren’t able to refund on account of a system glitch then. They promised that I could return whenever I wanted or transfer my membership to my husband. Now that I was ready for the transfer, I was not only refused that offer, I was also told that the matter is a studio level issue and if they don’t wish to honor it, I’ll have to just accept it. Extremely disappointed with how this was handled, especially after claiming this was a lifetime credit I could come back and use whenever.P.S. I just read so many terrible reviews about their management. I regret not refuting the charge with my bank back then!Response to owner’s comment: The manager responded to let me know that you guys will not honoring what was promised. It’s just terribly wrong on your part to make the misinformation my problem to accept or deal with. If there was an error on your studio’s part, you make good by honoring what was promised.

One of the best classes I’ve experienced. Amazing coaches (shoutout to coach Nick), really well planned workouts and great community.

The best workout, coaches are always motivating. Front desk is helpful and super friendly :)

Love OTF JC! Coaches are awesome and staff is great! Love the community they built in jersey city

I've been going for almost two years. The coaches are great. Highly recommend. Also those little events they have it keeps me motivated.

Did a drop in class and it was an amazing and intense experience. The instructor and the different workouts kept me engaged the entire hour. Would definitely consider joining

I don’t know why but seriously I felt this is not my vibe ! Toooo loud music and then small space to workout ! Too many people in one small space. After covid ,it feels too stuffy lol 😂. I like how other people enjoy this workout.but ,too be honest they are just showing the same on big screens what your Apple Watch would show. Unless you are bored working out your self ! It’s the place to go. Being a lifetime member for a long time. I would always prefer lifetime 🥰 anytime for the same price more amenities.