Orangetheory Fitness

Had a very bad experience here. Customer service was awful. I know the brand and have taken many OTF classes at other locations and they have all been wonderful. This location though is disappointing. I will say the instructors were great and the work out was to the standard of other OTFs but once my package is up I don't know if I'll renew unless the front desks atmosphere/attitude changes.

Worst customer service I have ever had in my whole life. The front desk is extremely rude, condescending and sly. I had to call the studio 4 times before the studio manager responded to my email. Here is my situation- I got diagnosed with FAI or hip impingement after joining OTF so had to discontinue the classes. However when I went to cancel, the front desk person recommended that I freeze my membership for free since I had the founder rates. Thus I froze it for 6 months although I was unsure whether I would be able to make it back. But then they charged me in advance for the month after 6 months and now I cannot return to doing high intensity workouts per the doctor. They still won’t return my money in spite of their policy stating “in case of disability, unused sessions will be refunded”. They have duped me and wasted a lot of my time.

OrangeTheory of Jersey City has change my fitness life. Today marks a month that I embarked on my heath fitness and I am lazed by the result of just one month. 60 min 3 times a week is so doable and u will see the transformation. The staff, coaches and Irvin the manager of the facility makes you Fee part of their family. I love working out!!!

Everyone in the JC Orangetheory studio from the management team , front desk crew, and all the coaches are exceptional at what they do!!! I have reworked my whole workout regimen in order to be there as much as I can. Every class feels like new every time!!

My wife and I joined OTF together so that we can push each other to do our best. I'm not crazy about the 5am workouts but it works for us. We have a bunch of great trainers and we also met some great people. What I love about the workouts is that they are never the same. A boring gym routine is just that but not at OTF. It's also fun when my wife and I compete to see who gets more splat points. So far I'm winning!!!

I love the inclusiveness of the classes. Everyone can participate, from beginners to athletes, and they can all challenge themselves and become stronger. Every day is different and as much as the workout is individual you still have an amazing team of people and a motivating coach around you to support and encourage every step of the way!

Horrible experience!! OTF may known for HIIT workout. But front desk staff at this location is not trained well. Guest briefing process is really poor. They just know how to collect charges from clients but never explained what they charging for without clear explanation on T&Cs and charging 3 times of expected charge. There are better gyms in this area, better join them!! Just Fancy but not a great place for work out.

this location keeps getting better and better! first things first - the staff is super friendly. coaches, front desk and managers have all been very warm and friendly. Secondly, I used to have issues booking classes because everything was always booked solid weeks in advance but since the introduction of 3G classes it is significantly easier to book classes. i was able to book a Thurs class on the same day which i was never able to do before. some classes might still get booked up but we at least have much more flexibility. The wait list count is also extremely helpful because you are able to realistically tell whether you'll make it in or not. They are constantly doing things to improve our experience and it does not go unnoticed.Love you, OTF JC!

Almost a year into Orangetheory at JC and I'm still hooked & addicted from my 1st mock up in Aug. 2018! The coaches (Sergio, Coach H, Dana, Mackenzie, Lindsey & Sam) are amazing, energetic & super encouraging!! They're also very knowledgeable in fitness & care about your form, progress & how much effort you put into each class! The staff (Wes, Q, Darian, Alex, Maria, Steven, Jenna & Ricki) are above & beyond! They're supportive, patient, friendly & helpful! You'll never catch anyone with a frown! The workouts speak for themselves. Each day is different and challenges you to improve and progress each time you go back. I wish I could take a class every day! 💪🏻 *but 4x a week is good enough lol 🧡🔥The Jersey City studio is truly amazing though! They truly care about your progress & want to see you improve and help you reach your goals. Each class is different which makes it exciting. If you put your mind to it and go to classes about 4x a week, you will definitely see progress and improvement in strength, agility & endurance as early as a month's time. The heart rate monitors also help you track your progress to see how you are performing in each class which I think is a plus bc then you cannot slack off! Also, even with an injury, the coaches are accommodating & help guide you with modified exercises. I could go on and on about how amazing this specific studio is. I highly, highly recommend Orangetheory to everyone! 😁

The gym is clean. The coach was great and tying my heart rate to my workouts has been a great learning experience. I now know I have never pushed myself hard enough at the gym—I need the coaching and the feedback.