Orangetheory Fitness in Jersey City offers high-intensity interval training (HIIT) workouts that are constantly changing to keep members engaged. Located conveniently on Washington Blvd, the gym has a dedicated front desk staff and enthusiastic coaches who ensure members are motivated and achieving their fitness goals. The studio also utilizes heart rate monitors for tracking progress and creating personalized workout experiences. However, some users reported issues with class availability and customer service, particularly in terms of handling membership cancellations and transfers. Despite these concerns, many members appreciate the energy, community, and results that Orangetheory Fitness provides.
Pros:
- Enthusiastic and knowledgeable coaches
- Constantly changing workouts
- Convenient location
- Motivating community and atmosphere
- Heart rate monitors for tracking progress
- Friendly front desk staff
- Great music
- Offers different workout templates
- Effective HIIT training
- Convenient class times
Cons:
- Issues with class availability
- Problems with membership cancellations and transfers
- Customer service concerns
Location / Contact
- Address: 475 Washington Blvd, Jersey City, NJ 07310, United States
- Phone:+1 973-318-9189
- Website:orangetheory.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 120 reviews.
The address is: 475 Washington Blvd, Jersey City, NJ 07310, United States .
The contact number is +1 973-318-9189
This service is listed under Gym .
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Joseph Collins
4 years ago
Best fitness studio ever!!! This place is great. The entire staff is extremely friendly and knowledgeable. From the coaches to the front desk staff everyone is very helpful, professional and accommodating. I’ve been to a few other OTF locations and this Jersey City location is by far the best experience I’ve had. So glad I became a member here, keep up the good work OTF JC!! ✊🏼
Shahrukh Mehta
4 years ago
I don't write a lot of reviews but this place earned my time. First off the workout studio is top of the line and the location couldn't be better. You will definitely get results from this program. What really drives this 5 star review is the manager Irwin. He is always positive, works hard on social media to share information and get people excited and most importantly for me is one of the kindest people I've come across. Truly one of the best customer experiences I've had. Proud to be a member of OTF JC.
Anne-Marie Lai
4 years ago
Love OTF and the ever changing workouts. I have never felt stronger and feel the changes in a short time. Amazing, inspiring coaches who make the tough workouts fun-even at 5am which is no small feat😊 All the staff here are super nice and make you feel welcome from your first visit …
Faith Black
4 years ago
I have loved my experience at Orange Theory in Jersey City. The instructors are fantastic and the front desk staff are super helpful and always friendly. And the workouts are intense (but in the best possible way). I have been attending regularly for 2 months and have already started to see results and I’m having fun doing it.
John Czajkowski
4 years ago
A great place - the team who works there, from management, to staff, to coaches, are outstanding. They all care about you and are responsive, professional, and hard working. I believe they want to get to know you as a person and look to make sure the experience is satisfying. The workouts are great - tough, creative, and always different. I have recommended Orange Theory to multiple people and will continue to do so.
Thomas Carter
4 years ago
Great front desk staff and amazing trainers. Already 500 members and still able to schedule classes consistently! Pretty good community feel so far and I am ready to be more vocal to increase community engagement. Only request is I think I am ready for those 100’s pound weights OTC!! :). If you need some motivation during your cardio and want to maintain muscle while leaning out this gym is perfect for you.Tom aka Skateboard Dude
Chelsea Kleinman
4 years ago
There are SO many things that I love about Orangetheory. For starters, it is all about the trainer and how they interact with you. I have never in my life looked forward to working out or imagined myself waking up to take a 5AM class until I joined Orangetheory and met Coach Mackenzie. She not only is upbeat, motivating, and friendly, but she will push you to lift heavier weights or run that extra .1 mph faster and help guide you through the entire workout. I was never a runner, but I now find myself being able to run longer and not get so tired. The workouts are all amazing and each day is different. I feel great once your workout is complete and look forward to going to the next class! Also, great staff all around!!
Ashley Elizsabeth
4 years ago
New addiction! I love these classes. You’ll leave feeling empowered, strong, and energized. I’ve only taken about 6 or so classes and I already see and feel results. My arms and legs are leaning out & overall I just feel great. I love how these classes have guided running. I’ve never had the drive to push myself to run faster or longer, but I always feel motivated in class. Especially with Herlentz, who is very positive and inspiring in his coaching. I definitely see myself doing this long term. Also all staff is very friendly and it’s super clean :)
Heather Becchina
4 years ago
Love this OTF location! The classes are challenging and the staff have been so helpful and accommodating since day #1. The coaches are motivating, friendly, and make sure you are doing the workout correctly! Irvin is excellent and goes above and beyond for his members! Love this gym and absolutely recommend it to anyone looking to get fit!
Ariel O Otero
5 years ago
Worst Customer service I have ever had at a fitness center. Newly opened OTF, and the administrator Ricki Serapiglia was very rude and not accommodating. It was my first time, and I was so excited to take my trial class. I got there around …