Orangetheory Fitness

Heard about otf from a friend & decided to give this location a try. I enjoy the environment and workouts! I look forward to seeing the women at the front desk Q & Jordalyn every time I walk in, they're the glue that holds the facility together. The coaches are also great, Nick gives motivational speeches during the workout, Sergio pushes you hard to achieve your goals, and Chad is funny.

Wasn’t really for me.. This is an older studio so the equipment is old and dingy. The staff is great and cheerful but I think there are better studios in the area. I paid 180/mo… quit after a month

The balance between cardio and workouts is perfect. To have and follow a set schedule keeps the inspiration and process on track, leading to a whole body workout, apart from boost to the heart health with the HIIT format

Best place to really burn your fat . I have tried so many gyms but this place really burn 🔥 your extra fat and their 60 minute program is so well planned. If anyone wants to loose weight this is the place . …

They are simply horrible set of people who are just interesting in making money by any means. They manipulate and lie. Their program is ineffective and they will keep charging you even after cancellation. I would never join orange theory again. Such a sham!

WATCH OUT!! They keep charging you even after you cancel your membership so please watch out !!! HORRIBLE customer service at this location . They do not even want to admit that that did anything wrong . Just awful !! I went in person to cancel my membership and was told it was canceled by front desk guy but was still charged . I had to call my credit card company for fraud and still I kept getting messages for ever that my account was past due. Just horrible experience. STAY AWAY !!

Absolutely love the workout I get here. All the coaches and front staff are phenomenal! I always burn 400 + calories and have fun while doing it.

Not only is this the best workout I have ever experienced, but the staff is amazing as well!! They make you feel motivated and welcome. I am so glad I joined!

Loyal OTF customers, I have a query about termination of OTF Jersey City gym membership ($180). I didn’t go to OTF the entire month of February 2022 and I was charged the full amount - that’s okay because I signed the termination form via docusign end of February 2022. On what basis is OTF still insisting to charge me the full monthly amount mentioned above for March 2022 as well.Good business model to extract money either way.

I have to warn others of the HORRIBLE customer service I have received from this OTF location. I was a happy OTF member for a few years up until recently. I got COVID-19 in July of this year. I called the studio the day I tested positive to inform them that I would need to freeze my account. A front desk worker told me no problem that I just needed to call back to unfreeze when I was ready to return. OK, simple. Well fast forward to October (yes this is my fault for not checking my credit card statements more closely) OTF continued to charge me every month since I called that day. I am still recovering from COVID symptoms that do not have me ready to return to a workout class like this. Yet I've been charged for 4 months that I have not stepped foot in the studio. I immediately called the studio once I noticed. They gave me the managers direct email. I have emailed the manager 4 times with no reply and called back the studio 5 times for them to dodge my questions and tell me there is nothing they can do as only the manager can handle reimbursements. WHAT A SCAM. I can't believe a business I once loved, could turn out to be so awful. Do not waste your time.