Life Time

This gym has deteriorated real bad over the years. Rude staff at the front desk and member services treating members very disrespectfully, with sarcasm and laughter. The music at the gym along with some trainers are so loud it hurts ears. Saunas, showers and studios are filthy with clotches of dust and hair on the floor laying for weeks. Swimming pool oftentimes gets closed due to poop accidents and broken glass. Swimming pool area is so dirty with black dirt on the floors. Jacuzzi is over chlorinated so much that makes you cough and suffocate. White towels are old and grey color and not well washed. Theft is a very common thing at this gym. Lockers are broken into very often. The child center staff do not look after children at all even when they get into fights. The swim team is very weak, coaches rotate a lot and could care less about coaching. Customer service is literally non-existent, they tell you to send an email but no-one ever responds to emails, never returns your calls or voicemail. The membership fees are real high and not worth it at all, save your money and find another gym.

The front desk people, especially this lady was extremely rude. I do not know her name but she’s an African American lady with dyed braids. Me and my friend walked in and she was going to use a guest pass for me. The lady asked how old I was, and I just didn’t really know why she was asking my age because I was unaware of this whole lifetime policy thing. I tried to answer but my friend answered more quickly, telling her my age. She then goes, “can she not speak?” even though I was clearly trying to reply. Then, she proceeds to ask again specifically to me so that I can say it myself. So rude, I was shocked because I have never gotten this kind of customer service and the guy next to her, who is a bald white man with beard wasn’t any better since he was kind of going with her attitude and honestly the whole situation made me feel disrespected. After that, they asked if i had an ID, and my friend, who was probably also totally unaware of the policy said I was visiting from Virginia. Then, either the bald white man or the lady with braids said, “does Virginia not have an ID?” in a very sarcastic way, and I could just tell that they were embarrassing us. We didn’t even do anything to them, we just wanted to experience the yoga class there, and we just didn’t know the policy. They treated us so harshly without trying to kindly guide us through the process. Very unprofessional, front desk people should be willing to help their members and new people coming in with kindness and friendliness. Disappointing. Apparently, she has a bad reputation since the people I asked about her all said she is mean and rude. The only reason why I gave this place two stars despite the treatment I got is because of the facility and the good quality of the yoga class.

James from the Rock Climbing wall has wonderful costumer experience! A pleasing character too. He is personable and attentive.

When you reject giving water to someone when they need it, they say on your death bed, you will not be given water. I was interested to join this place and thought sure I'll use the facilities first (restroom) but join in a month or so, I was told 'its a private club, members only restroom'. May you be so treated as you've treated others

Not worth the price. The doors in locker rooms are broken or missing, nasty showers with hair on the floor and the walls. The gym is often crowded. The swim lanes are almost always busy with swim team classes/training. The chlorine in jacuzzi and pool is so strong that the smell will stick to your skin for at least another day. The steam room is usually either too hot or not hot enough and barely ever has the eucalyptus aroma at a decent level. The staff is friendly and professional though and the complimentary supplies were a nice addition, so adding a star for that. But just the price is ridiculous for a gym that can't keep its areas clean and well-maintained. They are pretty greedy too imho. They wanted to charge me for access to the outdoor pool although I was already a member, charge my guests for the access to the pool, they'll charge you if you want to drop a member from your account and after dropping a member from your account, they will increase the price of the membership too.

And I attended a yoga class this morning which was being held outdoors near the pool. The instructor was Aurora and she was fantastic! Her gentle way of talking through the postures made the class so enjoyable. She gave modifications and variations to help all levels be able to get the most out of the class.Wanna see a school bus built out into a tiny art studio/ home on wheels?InstagramThatBohemianArtBus

I take Lifetime Fitness classes online. I used to be with SilverSneakers but my health insurance changed. It took me a while, but I’m so glad I found Renate T.’s Zumba and MixxFit classes online/virtual. I’m in Colorado, but I like to change it up between classes and equipment at two gyms here and online classes. Renate’s attitude and energy are FABULOUS. And the camera positioning at this gym is the best I’ve seen so far with other Lifetime facilities. Thank you!

Ok. I'm am irrate...this has go to stop from lifetime on roswell rd to John's creek.. I understand limited staff...but unsanitary restrooms,, towels all over the place thrown on floor,, lockers or pool area.. please fix or lose customers!! I will update once I see improvement. For now..2 stars..

Friendly staff, great amenities, and not too crowded. I like this location better than the sugarloaf location because it’s less crowded, cleaner, and has the keyless lockers. Also, I enjoy the updated amenities and lately the staff has been super friendly and accommodating. I always leave in a good mood

I had a good experience here as I was visiting to watch a Squash tournament. The gym look pretty nice but very crowded during the day. Every Life Time gyms I’ve been to have pretty good service which this one is no exception!