Gold's Gym in Kennewick, WA, offers a comprehensive fitness experience with state-of-the-art equipment, a variety of classes, and additional amenities such as a pool, sauna, and steam room. This facility caters to fitness enthusiasts of all levels, offering personal training sessions, child care services, and specialized fitness areas, including a private women's section. Staff members are generally friendly and helpful, ensuring a positive atmosphere.
Despite these advantages, some members express concerns about the enforcement of gym rules, maintenance issues, and customer service. Instances of discomfort due to shirtless posing members, unmonitored sauna dress code violations, and locker room safety have been noted. Nevertheless, the gym provides value for its membership fee and continues to be a preferred choice for many.
Pros:
- Wide range of equipment and facilities.
- Friendly and helpful staff.
- Offers various fitness classes.
- Includes a pool, sauna, and steam room.
- Child care services available.
- Affordable membership prices.
- Clean and well-maintained environment.
- Dedicated private women's workout area.
- Specialized personal trainers.
- Flexible opening hours.
Cons:
- Instances of poorly enforced rules.
- Maintenance issues reported.
- Reports of unsatisfactory customer service.
Location / Contact
- Address: 151 N Ely St, Kennewick, WA 99336, United States
- Phone:+1 509-736-1465
- Website:goldsgym.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 110 reviews.
The address is: 151 N Ely St, Kennewick, WA 99336, United States .
The contact number is +1 509-736-1465
This service is listed under Gym .
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Chris May
6 years ago
The weight loss challenge is a SCAM to promote their trainers! YOU pay $$$$ to provide them advertising. Even if you're a finalist at the ceremony you will be ignored unless you have one of their trainers.
Megan Christiansen
6 years ago
Staff is very friendly and motivating and there is all the clean equipment you could ever need. The daycare is great with my two kids and they love going.
Kenneth Buxton
6 years ago
The machines are older, but we'll maintained. The pool is rarely occupied, so it's easy to find a lane. They are stingy with their towels though
S P
6 years ago
Husband went to sign up for a 3 month contract.... thats what he asked for ( there was a promo at that time).... the guy behind the desk filled out the contract for a year!!!! And had my husband sign... when husband thought contract was up.... found out what had been done and we were stuck with cancellation/monthly fees or we had to have someone else take over our contract! Not happy with the service provided.... will not be a client of theirs.
EX7mods
6 years ago
I loved the gym but I was told that month to month purches was a option. I got three month in advance after such I went to my home state where golds gym does not exist... On the 4th month I have been double changed and now they want to charge me again to cancel do to the fact that it was not a year contract. I Was vary clear that I only wanted 3 months. Needless to say I change my card numbers and open a distube not to pay.
Michael Salas
6 years ago
It's a gym. They have all the equipment your little heart desires. My only real complaint is that I can't take my kid swimming if I want to. I get that people might want to swim laps or put on a water aerobics class, but there could easily be a compromise.
Brandi M
6 years ago
Requested a cancelation months ago via email found out they are still charging me even though I haven't been there in six months communicated with them and found out papers needed to be signed so we went in and they told us that they would WAVE the 30 day notice even though they had notice 6 months ago. I asked if since we thought it was canceled if we could get those months refunded since we never ONCE even went into the building to use this stupid membership they told us there was no way they could even do that and that we are lucky to have the 30 day notice waved. Really are you kidding me? What harm would it have caused you to refund us a few months? The manager there is incredibly rude and is clearly out to sneak money from people's accounts even after they request a cancelation. I will never join a golds gym anywhere after this.
Tee Go
6 years ago
A lot of machines in a small space makes for a crowded atmosphere. Also the pool area is pretty gross- if you don't mind swimming in a pool that has that "ring around the tub" grime - they seriously need to give it a good scrub down.
Adam Place
6 years ago
Love it. Have been a member and have worked for the facility for 4 years. Please don't hesitate to reach out if you have a comment or concern. Customer feedback got us a brand new stairmill in March and a rinse off shower added to the pool this winter!
Casey Singleton
6 years ago
Before I left on military leave I canceled my account with Golds Gym. In cancelling my membership I was due a refund of $41.16. Upon returning from my obligations with the military, I had never received a refund check and was told I could not receive the balance I was due because Golds Gym had a new accounting/financial service. The staff was friendly however they will not meet your needs when the going gets tough. I'm sorry Golds Gym, I will always take my business elsewhere.