Crunch Fitness - Killeen

The gym is pretty well equipped but there is not enough of it for the amount of people they get especially in the hrs of 4-8pm. It is overcrowded and unsafe. There are stacks of 6-7 plates of out of place which is a potential tripping hazard. Staff should then walk around talking to people and reinforcing putting the equipment back where it belongs. People move equipment around including benches to areas that are too small and not to have that type of equipment around. They do group classes at the time of the day that is the most crowded and close a big part of the gym for it limiting other members to use the equipment not being used for the class. The trainer doing the class has a microphone instructing the class and you can’t even listen to your own music because of this. Overall, the place is completely unorganized and has poor logistics making it unsafe for its members and own staff.

Best gym in town has day care if you have young kids so you can always find time to workout, the only thing I wish is that the gym had a sauna but that's just being picky

The only good thing about Crunch is the cost and staff. Staff is always friendly at all Crunch. The machines rotate being always broke. Showers are always broken and filthy. Like Walmart you pay for cost and convenience not quality. 3 stars for staff

BEWARE…..They use scamming tactics if you don’t cancel in 30 days window they will charge 2 months.I’m a soldier came to fort hood for training I asked for month to month and the front desk girl said they have do have one I signed up for it, got busy with training and never actually used the gym 2 months later I was surprised they charge me $54 annual, I tried to talk to someone and the manager was really rude and not helpful she literally told I should have read the contract even though there was no contract just agreement.they will never work with the customer ever it’s something scamming company do, once they charge your card it’s done.I called 2 days after 2 months to cancel I was told to come in person it’s the only way to cancel, I had to come back all the way to Killeen to cancel it or they gonna keep charging me they already billed the 3rd month and was told gonna be charged for January too.Horrible customer service and poor management.

This company has just stolen $240 from me. It all started with a free fitness assessment. The trainer that was helping me during my fitness assessment they offer for free told me that he would delete the contract we discussed if he didn’t hear from me the next day. Couple days later I got an email from crunch, laying out a contract that should’ve never existed. I had to come in to dispute it and was told that they would reverse the transaction that were charged to my credit card. Instead, they charge me again, forcing me to close my credit card. When I asked them how they got my payment information that I didn’t give them to put on that contract, they told me that they pulled it from my membership account. Over the next couple weeks I’m going back-and-forth with my credit card agency and crunch, I would find out from Crunch employees that they have a membership side, a trainer side and a corporate side. And they all operate independently so I just paid $240 to training sessions I never got. Do not trust what they say. Ask for it in writing.

The gym is great with nice equipment, however, I tried the personal training side and they cheated me out of my money after I froze my account. To top it off, the trainer that signed me up was fit and buff but the day off my first session, I was given a lesser fit and experienced person. I was ripped off.Do you all check your emails? I responded and have not received any feedback?

I love Crunch when it’s not busy! I have been a member here almost 2 years and it wasn’t until recently that I have had any concerns with this location. Occasionally, depending on who is working the early morning shift, the desk is empty for extended periods of time, the bathroom is not always clean, paper towel dispensers throughout the gym are empty and the floor is dirty and/or has equipment everywhere.I do bring a gym bag every day, and luckily for me, I don’t keep much in it. I know the lockers are meant to be locked because of potential theft, but in almost 2 years and practically the same faces every time I come in, I haven’t had an issue until some of the new hires appeared and this morning 11/3/22, after my workout, I immediately noticed someone had gone through my bag and stolen an old pair of headphones. I do appreciate her not stealing my jump rope and other workout gear. I have my suspicions and I still love Crunch but I will bring a lock from now on!

Looooove the daycare at crunch especially in the morning I wouldn’t trust my son with any other gym. He loves the ladies in the morning and I always see them cleaning and playig with the kids

I like this gym very much the staff is polite and cautious the equipment is always clean and 90% of the time their is no wait for the equipment and most of the people that go there are nice people and will help if needed.

The staff here is great. Unfortunately, every single barbell is bent and have been that way since August of 2021. There are other options in town so I’d advise looking elsewhere if you are looking for well-kept equipment.