Crunch Fitness - Longview

I had joined and was looking forward to learning about the gum and what it had to offerI went in one day soon after and ask the female Manager (Lindsey) if someone could show me around. I told her no rush but she finished what she was doing on the computer and lead me around the gym Very quickly!It felt as if I had interrupted her ! It seems I'm not the only person that had this type experience there.I would have loved that get in on the classes but after the way she hurried me..No thanks.

Nick at the front desk was amazing, went over everything and was beyond kind with no ego like most gym desk people. He went above and beyond with information and making sure I felt welcomed. Gym was very clean and put up. This is the gym for Longview, TX.

I started going to Crunch Fitness about 3 weeks ago. I had taken a break from strength training for over a year and was tired of feeling weak and my muscles wasting away. I had trained for 11 years at a different gym. I really love the atmosphere and sheer size of Crunch Fitness! There's plenty of room for many machines and there's an abundance of free weights and various benches, punching bags, CROSSFIT equipment, tanning beds, etc. My only complaint is that the place is quite crowded between 4 and 7 pm on weekdays. However the staff is always polite and helpful. I am looking forward to visiting the gym asap.

It was horrible. I had two charges to my card in one month, the dates they would take it out changed from month to month, very unclean tanning beds, told the worker only do 6 min in stand up(they had new bulbs) worker set it for 9( thank goodness I pay attention!, Then I cancelled membership still got charged 2 months even though annual fee was paid and they was supposed to be no cancellation fee(lies), then had to get bank to dispute, the equipment they didn't keep clean, they would all be on the phones or talking instead of doing their jobs. Worse experience!

I am extremely disappointed former customer. I was trying to cancel my gym membership due to move to another city, and it turned as a disaster.First of all, stuff DO NOT acknowledge customers about cancelation policy and 30 days notice. Of course, they bring it at the end with the ugly statement “ it is in your agreement”. They encourage people to sign up without revealing all necessary information. Therefore, I thought I could easily cancel it in one day, like you do with ANY utility, internet or cell provider!!! But not for the gym, you need a 30 days notice… for what??? It is a simple cheating on the clients . Thus, I have been told to pay for the next 30 days, even if I won’t be in a town…Secondly, after bringing my complains to a shift supervisor, he agreed (from his words) to cancel my membership straightforward without additional charges. The supervisor asked me to place a signature under final statement without showing me of what I was signing. When I left gym in 10 minutes I received an email with a final bill with my signature on it , and a statement that if I won’t pay it, it will go to collection.At this point I was done. It appears to me, that shift supervisor lied straight up in the face, and did opposite to what he said , and asked me to sign the document of which I was not acknowledged.I went back to the gym, and decided to pay it out, because Crunch Fitness supervisor”s word to a customer doesn’t cost a penny! From the words of supervisor, he did a mistake, but I didn’t accept any apology. It shouldn’t be like that.You as a business cheat customers on cancellation policy, not acknowledging new members about it, then ugly state that “it is in your agreement”. Even if your supervisor “tries to help” ( which is questionable), it turns to a lie straight in the face!I definitely do not want anyone to loose an employment, but I will share it to public, including my network who attend your facility.After 1.5 years of experience you scratched everything in 5 minutes. This is not a "Southern Hospitality" Longview is famous for.I hope with this review professional development through your stuff will be made and cancelation policy will be adjusted.P.S. The owner to the gym replied to this review with "we will take care of you". This complaint has been sent to the gym's email at the same time it has been posted here. In 10 days there were no response to it... So, what's a point to make a public statement by the owner to take care of the complaint? As I stated above, their word to a customer doesn't cost a penny. Confirmed again.

Very Pro and Clean

Great gym. Always clean and plenty of equipment.

Great gym alot to offer and you not locked into a contract

I like this place but their tanning is lacking the spray tan booth is down and always has puddles of water and the tanning beds are not very good

Staff is very helpful and the place is clean. Definitely one of the best places for a workout in Longview