The Gym LA, situated at 11567 Santa Monica Blvd, Los Angeles, delivers an impressive gym experience in a welcoming environment. Offering state-of-the-art equipment, comprehensive fitness facilities, and extensive opening hours, it caters to all types of gym-goers. Despite this, some aspects of the gym have faced criticism indicating room for improvement. The staff is praised for being professional, friendly, and very accommodating, going above and beyond to assist members.
The clientele is a mix of all ages, abilities, and ethnicities, fostering a vibrant and respectful fitness community. Maintenance is evidently a priority, with top-notch, well-kept equipment and a clean, bright, and spacious environment emphasized in reviews. However, responsiveness to membership cancellation requests and some aspects of customer service has been criticized.
Pros:
- Top-notch, well-kept equipment
- Professional and accommodating staff
- Clean, bright and spacious facility
- Respectful and diverse clientele
- Comprehensive fitness facilities
- Extensive opening hours
- Offers state-of-the-art equipment
- Welcoming, motivating environment
- Cordial and friendly gym culture
- Proactive maintenance
Cons:
- Poor customer service during membership cancellation
- Some reviewers point to unresponsiveness to concerns
- Locker room space has been critiqued
Description
Members-only gym offering fitness equipment & free weights, plus classes & personal training.
Location / Contact
- Address: 11567 Santa Monica Blvd, Los Angeles, CA 90025
- Phone:(424) 248-8496
- Email:[email protected]
- Website:thegym.la
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 60 reviews.
The address is: 11567 Santa Monica Blvd, Los Angeles, CA 90025 .
The contact number is (424) 248-8496
This service is listed under Gym .
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Joe
4 years ago
I enjoy this gym. It's local and I walk here. As an early riser and weekend goer, the gym is pretty quiet and I don't ever have problems accessing equipment. They could probably afford to have a few more benches and some of the machines could probably use a bit of maintenance, but it's all still functional.Some important aspects to know:- Parking situation is a bit less than desirable.- They have a separate room for accessory and heavy bag work.- No racks but they have a couple platforms. You can make it work.- Towel service at the front desk- Toilets are often not quite in a usable state due to unmindful patrons. However, this is more of a product of a public gym rather than staff upkeep, as everything else is kept up really well.- The hours of business are great.- Overall friendly staff and affordable membership.
Andrew England
4 years ago
The gym is good and staff is friendly, but the locker room is really small with only one bench to sit on and relatively small lockers. It doesn't stop me from going though. Worth checking out if you're looking for a gym. It's not too crowded which is nice.
victor ikani
4 years ago
Where do I begin? This facility is meant to be a gym for private training but as a personal trainer avoid this place at all cost if you want to keep your clients.Parking is very bad and sometimes it takes clients 15 to 20 minutes to park.Equipment is outdated and mostly meant to make the floor look full which makes the gym lack space for any functional training.The management is very close minded and not open to any constructive feed back.Finally the changing room and the showers are super tight and claustrophobic and in many instances dirty.
Kevin Arca
4 years ago
Love this place, good equipment and never too crowded. They just opened back up and their cleaning practices are on point! They have sanitizer wipes everywhere and they do several cleanings per day. The owner Fabio and his team are solid!
Scott Kim
5 years ago
I think it’s good place to exercise. I just did work-out in Sunday. And it was clean and not crowded and especially I love that special room. It’s not so big or fancy, but just perfect for local people and also for visitor. It’s $20 for one day and they provide towel and shower room.
Deepika K
5 years ago
This gym is excellent! It's clean and well-maintained with great equipments and great customer service. People who come here take their workouts seriously; there is no funny business that goes on here. It's a great place to workout. They also offer amazing group classes daily that's included in your membership fee - - hiphop, yoga, kickboxing, and MORE! I have been training here since 2015. I love this place.Thank you, The Gym LA. :)
Aaron Lau
5 years ago
Been a regular at The Gym for 2-3 years now. It can get crowded during rush hour but if your routine is flexible you should be able to get through it. Other people here are generally friendly, making it easy to share equipment in between sets if necessary.The facilities are really clean - shoutout to the single cleaning guy that they have. He does an amazing job and I've never seen him not working.No problems with management. If equipment is broken, it generally gets fixed in a reasonable time frame. They haven't caused me any problems since I signed up which is all you can really ask for.
Patricia P
5 years ago
I’ve been a member since the gym opened. I never regretted it - even in those periods I wasn’t able to go regularly. The gym is worth it. It is very well maintained and clean, which is important to me. Just last week I felt the seat to the adductor machine was very loose. I reported it to the front desk clerk on my way out. The next day it was already fixed. We all know it would take a typical gym a week at least to look at it. The towel service is a nice extra touch too. The trainers are really friendly and not constantly trying to sale you sessions. A trainer had just finished with a client on the mats so I asked him how to roll out my glute on a foam roller. He gave me a few minutes of his time to show me and never tried to hit me up for sessions. There’s a nice culture to the place. People are very motivating!
Eliza Glenn
5 years ago
Beware. Stay away. This place is horrible. The gym in Los Angeles is probably the worst gym I have ever been to. Once you sign up, there customer service is horrible. It seems like most of the good reviews here are bought with sign up incentives. Unfortunately, some companies do that. There are many places in LA you can work out comfortably for a good price, don't waste your time with this gym. Horrible!Also, unless you want to be consistently starred at and hit on, don't come to The Gym in Los Angeles
David Aghazadeh
5 years ago
Disgusting filthy gym, I have never experienced a gym this filthy. Machines are mostly partially broken and all very outdated. I canceled my membership immediately. Don't waste your time and money.