The Gym LA, situated at 11567 Santa Monica Blvd, Los Angeles, delivers an impressive gym experience in a welcoming environment. Offering state-of-the-art equipment, comprehensive fitness facilities, and extensive opening hours, it caters to all types of gym-goers. Despite this, some aspects of the gym have faced criticism indicating room for improvement. The staff is praised for being professional, friendly, and very accommodating, going above and beyond to assist members.
The clientele is a mix of all ages, abilities, and ethnicities, fostering a vibrant and respectful fitness community. Maintenance is evidently a priority, with top-notch, well-kept equipment and a clean, bright, and spacious environment emphasized in reviews. However, responsiveness to membership cancellation requests and some aspects of customer service has been criticized.
Pros:
- Top-notch, well-kept equipment
- Professional and accommodating staff
- Clean, bright and spacious facility
- Respectful and diverse clientele
- Comprehensive fitness facilities
- Extensive opening hours
- Offers state-of-the-art equipment
- Welcoming, motivating environment
- Cordial and friendly gym culture
- Proactive maintenance
Cons:
- Poor customer service during membership cancellation
- Some reviewers point to unresponsiveness to concerns
- Locker room space has been critiqued
Description
Members-only gym offering fitness equipment & free weights, plus classes & personal training.
Location / Contact
- Address: 11567 Santa Monica Blvd, Los Angeles, CA 90025
- Phone:(424) 248-8496
- Email:[email protected]
- Website:thegym.la
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 60 reviews.
The address is: 11567 Santa Monica Blvd, Los Angeles, CA 90025 .
The contact number is (424) 248-8496
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
Jen Connor
4 years ago
Great facility! Daily classes like dance, yoga, trx, kickboxing, etc. Plenty of machines and cardio equipment. Parking is included with your membership!
Cora Smalls
5 years ago
I've been going to this gym since it opened in 2013, so its been 5 years. I like that it is bright and clean and has top-notch equipment! I love the TVs on the treadmills, too -- makes my cardio go by a little faster, for sure. Even though there are a good number of people working out here, there's plenty of machines, so I rarely have to wait.The real clincher is all the perks included with membership. For example, there's free parking (hard to find in this part of town!), towel service, and classes are included in membership, which is a pretty awesome for a higher end gym like this. The staff are all very nice and accommodating. I highly recommend this gym!!
Jacqueline Sly
5 years ago
good gym facility BUT WATCH OUT FOR THEIR BILLING CONTRACT!!they have a "moving clause" for cancellation but they require you to move >25 mile radius. I am currently living ~18 miles away and with LA traffic, I'm 45 minute-2 hrs away depending on time of day. I will not be commuting to this gym. I am stuck paying out the rest of the contract. When I signed up I checked for the moving cancellation option, but did not understand it was for >25 miles.For los ángeles, esp this neighborhood, I would expect a 10mile or less radius for cancellation.I was not happy with the customer service I received when I reached out about this issue. especially given that I was 7/8 of the way paid out of my contract either way.I liked this gym b/c it was walking distance from my apartment. If you are confident you're staying in the neighborhood, great, sign up. it's small and can get crowded. parking can be very bad although they have some underground dedicated spots. I would recommend walking.
Kay
6 years ago
I've sent an email requesting cancelling membership. It shows that they have read my email (I've sent twice and they read both of them), but they have not given me any response.It seems like they want the time to pass by so that they could charge another monthly fee of membership by ignoring my request for cancellation.They do not care whatsoever about customer service, and their only pursuit is money. period.If you have read this response, please cancel or at least reply for my cancellation request?ps. If the review seems negative, they will remove the review without considering them as a feedback to improve on.Update: It has been two months since I have posted this review. They are still charging membership fee and although I have sent proof of moving out with my membership cancellation request, they completely ignored my email. Easy to join and almost impossible to quit. This business is just complete robbery.
Elaine L
6 years ago
I did a 1 day pass as I don't live in LA. Very clean, empty at 6pm on a Wednesday, legit squat racks, super nice people, nice locker rooms, reasonable prices ($60/mo, $15 day pass), towel service. I'd definitely be a member if I lived in the neighborhood.
Shain Paul
6 years ago
Best trainers. Best motivation. Pushing w/o scream and yelling. It's refreshing to be with a group of people that work to help you do your best each and every time. It's is definitely worth the time to take a tour and try a class. Just TRY it. Bring your goals ( both spirit and body goals ) with you. They will do all they can to get you there.
Jiang Wu
6 years ago
greedy gym management! if for one year of charging my card is not enough for you even after numerous requests to cancel gym membership you still would not cancel it?!?! this is how you do business?
Phil Lavelle
8 years ago
Joined a few days ago on a temporary membership while in LA. Looked at a few rotten places hen came across these guys. Called and spoke to Rick who was beyond friendly and then when went in, so hospitable and kind. Lovely gym. So many good facilities. People who work there are friendly (apart from one passive aggressive trainer who was pretty rude to me on the first day but I won't let him soil it). Wholeheartedly recommend this place. Shame I don't live there and regularly use it.
Andromeda 1
8 years ago
I LOVE THIS GYM. It has a great atmosphere. It's always clean and well maintained. The owners and staff are very nice, and the members are very friendly as well.
Brandon Tome
8 years ago
Been a member here for over a year - I love this gym! Classes are great, trainers are great, and everyone comes here to work.