Crunch Fitness - Lubbock

Great equipment, great atmosphere, and great people. The only thing they could improve is adding a sauna. 5 stars for their reply! Love businesses that communicate with their clientele online!

The best gym in Lubbock for sure. It's new, clean and the staff is great. They are so friendly and they get to know you. I love the atmosphere. It makes me want to work out harder.

I signed up because it's the only gym other than premier that has heavy bags. Bag sounds like a deflated marshmallow when I hit it with this heat. Great equipment otherwise once you finally get to use it after the juiced up bros get done with their 10th set.

I signed the cancellation last July after I realized I didn't have time to commit outside of working and school. I never thought twice about it because I figured they would do their job. I recently found out that I have still been billed monthly all this time. Apparently the cancellation never went into the system???! And I wont be refunded +$120 something despite the fact that I showed emails of me telling a Manger I wanted to cancel last July and that I would come in to sign it off- and the system clearly shows I have not checked in in +230 days. This is outrageous.

Today was the 1st day i started at Crunch and i don't think i will be returning. I was rowing about 20 minutes when i was told i had to move because a exercise class was starting and they had stations and rowing was 1 of them. I told her i jus had a knee replacement and I'm limited on things i can do and this is what i feel comfortable starting with. There were 3 other ones they could use. She says yes i understand but i don't make the rules. Now i have 30 or more people looking at me. I paid my money for use of the equipment just like they did. When i signed up no one told me that some days and some times your hard working money you paid won't mean as much as someone else's. I was never given a calendar telling me the there are days and hours that there is equipment off limits. The manager just kept saying I'm sorry but its policy. If i would have known this was "policy" i would have never signed up!!

So far just haven’t had a great experience. I cancelled my Planet Fitness membership to try here since my best friend recommended it, and so far I’m really regretting that choice.When I stated I was a new member I didn’t get a tour so I toured the layout myself, I didn’t get details on any classes available or where I can go to look for information regarding that. My friend recommended I do a body scan so I set an appointment for that and after waiting about 20 mins I was told no one was coming in to do it. So wasted my time altogether. I do have high hopes that something here will change my mind, but I guess we’ll have to see.The only reason why I’m even giving two stars is because the front desk girl that checked me in genuinely felt apologetic but other than that, not impressed.

Absolutely love this gym!! Been a member since day one. The staff has always been friendly and helpful. I love all the different classes that are offered. Clean locker rooms is one of the best parts. Lol 💜 …

This Place is AWESOME! We love having the flexibility of coming at any time. It is very clean as well. Which is a big deal to me. All of the staff treat us like family. The Manager, Matt Gulley, really knows how to treat customers as well. He had us won over the first day we came...Extremely professional and friendly. We Travel a lot and just wish Crunch was everywhere!!

Cancellation process was a complete joke. Attempted to cancel over a year ago and was continually billed for the entire time after I was confirmed to have had cancel the membership. Management does not help in the process and makes it difficult to get out of the membership, even if you moved in my case. Do yourself a favor and look elsewhere for a gym with better management.

Ben the manager is sharp and made my experience one to talk about. Facilities are beautiful and staff is super nice. Trainers around to help and all brand new equipment. Open format with plenty of equipment! Super clean and Sarah at front desk had great energy ! Check it out first before shopping around.