Crunch Fitness - Lubbock

Not customer friendly. I drove 40 minutes from home to go the 5:30AM spin class “The Ride.” I arrived in parking lot at 5:28 and spent 4 minutes looking for a parking spot. Walked in the front door at 5:32AM. I apologize to the front desk lady about running behind and said “can I still get in “The Ride” class I’m three minutes late” she said “no, they won’t let you in.” Needless to say I canceled my membership and drove the 40 minutes right back home. Awful customer service.

The variety and quality of the equipment is great but it doesn't matter because no matter what time of day you go, it is so absolutely PACKED that you can't get a decent workout in. And yet, they continue to CONSTANTLY run promos to get people to sign up. For the love of God, open some new locations or stop running promos. And get enough collars for the all of the bars, it's infuriating to have to search the entire place just to find two.

Let me start by saying that the equipment and trainers here are wonderful! The issues arise from their front desk personnel. They are very inattentive, and seem to be more worried about talking and joking with one another rather than the needs of customers. Getting their attention to get scanned in, get a massage chair, or get a tanning bed takes more effort from the consumer than they put into doing any of those tasks. They also fail to welcome or say goodbye to people coming or going. Luckily that doesn’t matter to me very much but it may matter to those who read this review. This is the WORST Crunch I have been to so far which is unfortunate because the trainers Seem to work very hard.

Enjoyed the gym while I used it, but cancelling my membership has been almost impossible. The manager never responded to my email dated December 16th even after I sent two follow up emails dated Jan 2nd and Jan 4th. Not to mention it took the manager multiple days to respond to my emails in the first place about canceling my contract. I still got charged Jan 6th for the membership. Further, you have to give a 30 day notice that you want to cancel. I also have a friend who had similar problems canceling.

Laura’s spin clas is phenomenal and the staff was super friendly and helpful. I am looking around at gyms and need childcare, it is free until I decide!! AND my 6 yr old met a buddy today. Fantastic experience! Can’t wait to try another class tomorrow.

Spoke with a representative in April of 2020 to terminate my contract ( I can’t remember her name. But it wouldn’t matter; they cycle through employees so fast). From my records, I have not received a bill until they opened back up from COVID-19 restrictions don’t I thought the process was complete. I was never provided paperwork after being told I would be emailed them. Now it is Mid-August and it looks as if I am being charged for membership for 2 months at 64 dollars. I was only on the 20 dollar plan. I have talked with the account email and they are forcing me to pay still.I’ll pay. However, I won’t recommend Crunch due to this unprofessional behavior. I have heard many friends say this has happened to them, but I never believed it. Just watch out with their business practices.

Definitely not a fan as much as I was when I signed up. Equipment upkeep could definitely be better. The paper towels and cleaning sprays always seem to be empty or near. Also while I cant fault the gym for having a lot of clients it just seems like if I dont squeeze my workout in between 11am and 2pm the gym is just packed and its tough to stick to any workout plan I may have because I cant get a bench or get on to certain equipment that I need. If I dont workout within those hours I pretty much have to wait for after 11pm for the gym to calm down a little. I signed on here because it was a convenient nice facility with new equipment. Unfortunately that new car smell is fading and I will probably be looking elsewhere soon.

I’ve been visiting this locations as a guest with my friend who does have a membership. So far the location seems good. When going during peak hours it can get busy, but that happens with anywhere you go. Everyone seems really friendly when I do visit and we are still able to get a good workout in. I do like the offered childcare while working out since we are both parents and staff is usually attentive.

Can we have the cross fit class not interrupt everyone else's workout? Have that class in a separate room. Otherwise, I love crunch!! There is plenty of equipment and space. Nice staff.

Gym is what you expect from a gym, but if you're looking for a trainer I highly recommend "V". He will make you feel at home and design a workout specific to you. Overall the best experience I've ever had with a trainer, and he doesn't burn me out. Workouts dont make me . No shirt on in the pool this year! Lol