Planet Fitness

Terrible customer service I'll be glad to start a membership somewhere else asap! when i signed up i was told i could cancel at anytime. i have been charged all last year even when gyms were shut down for covid. gym manager refused to refund any membership fees even durring closures. terrible service and borferline fraud.UPDATE: even after my attempted cancelation this scam gym still is charging me and renewed my membership with a yearly charge again! Contacting my bank to change my info. Such a headache over a terrible gym with lousy customer service.

Taking all the necessary steps for covid preventionGreat staffClean

One of the best gyms in Lubbock despite the Planet Fitness stigma. The staff is all extremely knowledgeable and courteous to members and they help with whatever they can. The specific location also was awarded cleanest gym in Lubbock on multiple occasions. The only downside is they don't have a free weight squat rack, but besides that everything else is going to be the exact same thing that you would find it any other gym. Get the main thing that sets them apart is their amazing customer service and management team.

Went in today to cancel haven’t been to the gym since the start of this Paramedic started and explained that I would need to cancel due financial hardship and was told I pay 58 dollars to cancel or cancel after my membership of 24 dollars is taken out and when I explain that I can’t afford pay for my membership was told that there was nothing they can do and if I wanted new badge card so I use the gym well I told him the hour of operation are working with my work schedule since gym not open 24hrs any more was told to come back after membership is taken out of my account and cancel. Like what kind of customer service is this !!!

At this point the only concern that I have confronted with this gym is the lack of communication and reliability. During the substandard weather conditions, I received a text providing me with the information that the location would be closed. Afterwards didn't received if the location would be closed, Google maps shows temporary closed. Now, as you go to the location it shows a sign posted in the front door the reason the location is closed. Would be appreciated to find out the estimated time on when would it be open an operating again, it might be satisfactory to some clients as for others our fitness life it's essential. Its been a week and no information on when the location will be up and ready for business, I can assure you that they might be a loss of clients if they persist with lack of communication and reliabilityI have cancelled my account, after being charge the annual fee of $44 plus cancellation fee of $58. While waiting for your associates to get this done because your awesome system crashed, that's the reality right there besides other issues. In the last month I've paid the monthly fee that I didn't even utilized the gym due to the weather and damages that the building was confronting, and I'm being hold accountable for your problems. As a business this is not the way to be responsible for the actions that are out of the consumer hands. More than $120 went to your gym, at this point I do not appreciate the way the business is done and I can assure you that I will not recommend your gym to anyone in the future.

Been going here for several years without too much of a problem. It’s a nice gym with plenty to do, however it was much more accessible back when it was open 24 hours. Now it gets pretty crowded due to limited hours plus it’s hard for people who work all day to get in for a workout. Staff is pretty good and I’ve never had any issues with any other gym goers. Communication is a little shoddy although I can understand being closed for weather damage.Overall, nice gym, worth the money, but I guess I missed something when they cut down to 5am-10pm. Maybe covid related?

This is by far my favorite gym in Lubbock! I’m a student at Texas Tech and find the rec to be too crowded so I’ve bounced around a couple different gyms and finally ended up here. The entire facility is incredibly clean and staff is constantly walking around disinfecting the machines and refilling sanitation stations. The mask policy is also strictly enforced by staff and they truly do their best to get everyone to adhere to it.I’m very impressed by the amount of machines available and the 30-minute circuit area— I’ve never seen this in a gym before and it’s a great option for beginners who need a little guidance on what to do, or even advanced gym-goers who want a quick, balanced workout.For black-card members (which I strongly recommend), there are also tanning beds, hydro massage beds, massage chairs, and total-body enhancement machines available— all of which I use frequently and really take my experience here to the next level.Overall, this gym is a fantastic club to be a part of. The staff is very friendly and helpful, the gym is clean and totally judgement-free, and every visit I have taken here has been exceptional.

Overall the gyms okay at best, it closes early and even earlier on weekends. They also cut off the extra amenities before close, guess it’s too much work to stay 10 min later than close even when you’re closing early 🤣 your contract binds you for a year and you have to pay nearly a $100 to get out of it. Go to Crunch 👊🏽 instead, your money is better off elsewhere.

Gym has always been clean. Friendly staff. I can't believe how easy they are to work with. I had to cancel my membership because we moved and they were so easy to work with! I've cancelled at other gums before and it was awful trying to fight to end the membership but plant fitness was great!

Amazing place. Staff is so friendly and helpful, facility is absolutely clean and functional. A welcoming space for exercising at all comfort levels.