Planet Fitness

Love the gym but wish there was more smith machines, there’s only 3 and they’re always being hogged by someone else.

WORST Planet Fitness ever! Nobody clean anything there! Everything is always sweat! And everybody likes to chill up sitting in the machines!

I understand covid and social distancing, but there is no thought put into which machines are closed down at this gym. Not enough equipment open for the amount of people.

Very courtious when called to inquire why some planet Fitness locations are open .I am truly disappointed in my home Gym (Lynn) as they closed and had frozen our memberships ,being a black card member have been unable to visit other open locations or change my home Gym location.

Not enough machines to use for social distancing. You have to wait. Don't go during late morning or evening. Staff is nice. Gyms clean.

i get a good work out in and i leave. employees are nice, management could use work. overall great place to workout, bring your friends.

The managers larenze and Nadio are very disrespectful towards the members and should be fired. Nadio is very cold with members and act like he don’t want to be there. He very dismissive of me when I tried ask him a question. The other employees are just not helpful and very rude. The customer service is terrible and the place is filthy. I would give this place zero stars if I could one star is too good for this place .

If I can give 0 star, this definitely will be the one.The employees here in planet fitness Malden are impatient. This gym is so horrible I don't recommended to anyone the staff is extremely rude to members I witnessed discrimination towards a member there . They are very veryyyyyyy rude omg wow Iam very dissatisfied!!!!!!!!!!!!!!!!!! Terrible!!The managers are very disrespectful towards the members and should be fired. They are not helpful and very rude. The customer service is terrible very terrible . Manager was wearing sandals by the way very unprofessional, would give this place zero stars if I could one star is too good for this place .

My parents had a Horrible experience with this place today. We know The policy say that the owner of the membership can bring a visitor, but since English is not my parents first language they did not understand all of the details of the policy... My parents had been going together for a long time, but today my father wasn't feeling well, so my mom decided to go by herself. She went in, scanned her tag, and when she was on the treadmill the worker came and told her she had to leave because she was the "guest" and not the owner of the membership. I do understand the policy, but this should have been handled in a much more professional way. Basically forcing my mom to leave the place, in front of everyone. Horrible way to deal with the situation, made my mom feel really uncomfortable and embarrassed, She called me crying.I would never recommend this location to anyone and we will be canceling the membership.

My home club in Lynn was closed due to covid 19 about a week and a half ago. The manager in Lynn assured me I would be able to go to any other planet fitness that was still open while the Lynn location was closed.I went to the Malden planet fitness on Dec. 19th and got in without issue.On Mon. Dec. 29th after driving from Lynn to Malden at 8:15 in the evening the manger said I would not be permitted inside because my account was frozen in Lynn. The manager was rude and it was a nightmare. The person who I was with was able to let me in as a guest. I mentioned that I had been to this location but wasn't sure of the exact day and the manager told me I was a liar. The person also said a bunch of other stuff that made me feel totally uncomfortable. This manager is one of the most unprofessional, immature and petty people I have ever met. I was then approached during my workout to confirm exactly which date I had been to the Malden location I said I wasn't exactly sure but later looked on the app. And found out it was Dec. 19th. When I was leaving the club the manager AGAIN approached (not two feet in front of my face during a pandemic) this time even more hostile than the last stating that he had checked the whole month of Dec. And did not see that I had checked in at the Malden location. The manager stated that I was a liar which is not true.I would not recommend this location because of the negative vibe. There was no soap in the bathroom dispenser and unclean bathrooms that smelled like urine. Judging by the reviews at this location the judgement free zone is not alive and well but hey "WE'RE ALL IN THIS TOGETHER"!!