Orangetheory Fitness

Clyde is the best! This is the only workout program that I’ve stuck with in my life. Highly recommended for beginners.

The trainers are great. The front desk staffs approach to policy is less pleasant. This was my home gym so I went often (had a monthly unlimited class membership), I got the time wrong once and showed up about 8 min late. I asked if I could jump in the class they said no (that I was okay with) I asked if they could reschedule for a later class and not charge me the cancellation as a curtesy. The front desk attendant said he would charge me and I could call later and speak to the manager. I asked for an exception and he looked at my record and said I late cancelled 3 times. Three times in SIX months, the lack of understanding was astounding especially since it wasn’t a fully booked class and I was willing to take a later class the same day. I spoke with friends who are members at OT in other states and they were shocked by the staff response, said that doesn’t happen at their gym. I cancelled my membership, if the Mid-City OT can’t take a human realistic approach to their members it’s not a community worth being a part of.

Terrible experience. Almost had to take a class by myself because no one else signed up for the course but decided against it because one of the instructor started gossiping and complaining about it/me to other gym attendeees randomly. The staff can be pretty toxic and bias. Would never attend again. Do not recommend to anyone.

I'd give the workout and the instructors 5 stars. However, I have been charged a $12 no-show fee TWICE for classes I either didn't sign up for or was just a couple minutes late to. When I called them (many times) nothing was done about it. I am still waiting on someone to adjust this error. It's been months. I have since downgraded my membership to the 8 per month, because I don't want them to keep charging me for classes I did not miss. I'd love to return to unlimited membership but it is already pricy and to also be charged for their errors is not okay with me.

I visited this studio while staying in New Orleans and had a wonderful experience. Everyone from the front desk to the instructor were welcoming and positive and the vibe in the class was great as well! I'm looking forward to visiting again!

Very friendly staff and just a pleasant environment almost all the time. Most of the coaches are fun, knowledgeable, and friendly. Desk staff are helpful, too. Once gave me some emergency carbs to finish, and a mask when mine had broken.Most of the coaches are great.

I feel so fortunate to have found a place that aligns with me on several levels. Over many months of trail and errors I finally found a fitness program and establishment that supports my goals and desire to be healthy - mentally and physically, which is a tall order for an arthritic, 50 YO woman. This is a place that consist of real girls and boy, who are healthy, juicy and putting their best foot forward VERSUS individuals not necessarily reflective of the norm. I say all that only to profess my love for all the people - working and members - who show up every day and in every way! I can not say enough how much I appreciate the coaches, especially Brooke, Jeff and Sasha! Do right by you and give it chance - don’t let fear, hesitation or lack of willpower to stand in the way. I promise you every second spent here is worth it!!!

This has become one of my happy places. I genuinely look forward to coming here, after years of struggling to make working out a part of my regular routine. Even though it can be seen as a negative, the 8 hour no-show policy holds me accountable to myself to stick with my goal of going 3 times a week. I like the staff and continue to be amazed at how quickly the front desk learns everyone's names. They see you walk in, and bam you're checked in! Little things like that add up over time and make me feel like I'm part of a community.

Great workout! They're very welcoming at your first class. The workout is always changing and goes by quickly. It's actually fun, and I feel so good at the end.

Good luck trying to cancel your membership here. They'll just keep charging you. It's now been 3 months and 3 times we've called, and they are still charging my wife for her membership that she tried to cancel. They'll reverse the charge each time, only to charge you again next month.