Orangetheory Fitness

The Orangetheory on Bienville in Mid City is awesome ! The people there are super friendly & motivating . The class is super high intensity but it feels great the whole time you're in there . The loud music and the motivating instructor push you to do your best ! I loved seeing my zone color on the screen because it kept me pushing myself . Would 100% recommend anyone try this out ! My instructor for my first class was a guy named Josh and he was great !

I first heard of Orange Theory from my co-worker as well as a friend that is a member of Orange Theory-Houston. I heard excellent things about the facility, the great trainers and the workouts. I joined with optimism and initially enjoyed my experience. The workouts are GREAT! I specifically enjoyed the classes lead by MJ, Laura and Terrance. Things turned array when I needed to freeze my account. I went into the studio and signed the appropriate paper work. I called a few days later to follow up and I was told that my account became unfrozen...So I had to go BACK to the studio to re-sign the paper work. I didn't think much of it because mistakes happen. The following month I see that my account had my charged the FULL unlimited monthly fee. (When you're account is frozen your account is only charged $15 per month) I had to call FOUR times (over a two week period) to get my money refunded. FOUR TIMES! Each call I was told a message would be given to the manager and the problem would be resolved immediately. Why do I need to call numerous times to have a situation handled? Each and every customer should be valued and customer related problems should be handled in a imperative manner. The customer service is terrible. When I first joined a year ago I have never had such a problem. The staff was excellent, but half of the staff when I first joined are gone and has been replaced with not such a great staff. So finally, when I had called the fourth time to verify that my money had been refunded I had been notified that my account had been cancelled...really? Cancelled? I was very insulted.I was told it was over miscommunication. What type of miscommunication could there have been? That reflects an incompetent staff. But I was not surprised that my account was cancelled after they abruptly cancelled Titus Johnson's membership over a bad yelp review. That goes into my next complaint, why would they cancel a membership over a Yelp review? If you choose to run a business you should not be so insecure. As a business owner, you WILL receive a few bad reviews. Do they not respect freedom of speech? Are members not allowed to voice their opinions without fear of member cancellation? Titus Johnson had been a member since day 1. (Literally, he is considered a 'Founding Member") He went very frequently, motivated many other members during workouts and always promoted Orange Theory to anyone interested in fitness. He experienced racial profiling over a stolen cell-phone. He wrote his experience on Yelp and was soon notified by the owner that she read his review and canceled his membership. Does that sound like someone who is adequate in running a business?ALSO, a previous employee of Orange Theory and my friend, quit because of being called a "disgrace" via text message by the owner, Elle Mahoney, for not being able to make it to work. (That was strike one)ALSO, there is no longer any representation of African Americans at the facility. No black staff and no black trainers...why is that? I would like to see representation at any facility I give my money to. Many trainers who have left have voiced their reason for leaving being mostly because of the terrible management.ALSO, if you complete a survey for Orange Theory be expecting a phone call from management with excuses for any negative feedback. I thought the purpose of a survey was to take the feedback and make proper adjustments not to be confronted.I am glad my membership was cancelled. I cannot morally support a business like this.

You are in control of your workout and how hard you want to go. It makes it very accessible for anyone looking to get a workout in regardless of their work out background/fitness level. The heart rate monitor makes you honest with yourself, and the coaches are truly incredible motivators. I appreciate each and every coach for their dedication to the members.

The workout is challenging, always changing/fresh, and in a short time has really helped to change my post-pregnancy body. The instructors are motivating, encouraging, push us to the next level and always have fun. The staff is friendly, helpful and accommodating. It is a great, feel good/work hard atmosphere!

I really enjoy OTF. Great workouts that never get easy. The best coaches that keep you motivated(Rachel is my favorite, js). My strength and endurance has increased significantly in just 2.5 months, and I have consistently lost an average of 10lbs a month going 5-6 days a week.

I joined Orange Theory in February and the workouts are always different and fun with upbeat music to work out by, and the coaches are very motivational, which really helps you push yourself to your maximum potential.MY FAVORITE coach is Terrence BKA/Coach Smooth, but all of the coaches are GREAT!!!!Please join, you won't be dissapointed!!!

I love Orangetheory workouts. I feel fantastic when I'm finished. My fitness has improved dramatically and I'm finally motivated to take off some extra weight, too. You should try it immediately for a better quality of life.

This gym has changed my life. Not only do I have a great community that supports me but they have helped me meet my goals. It was impossible to lose the baby weight after having my son. I tried different gyms but nothing helped till OTFNOLA. If you want a change come here!

Very challenging but motivating workout. The music drives you to push yourself. It doesn't get easier but you get stronger. Love Terrence and Laura's classes. Didn't give it 5 because the staff isn't the most affable

Absolutely love this studio! I've tried just about every workout in the city and this is by far the best. All of the instructors are so motivating and really push you. It is also an extra bonus to be greeted by such a friendly staff each time you come for your workout. Looking forward to them opening new locations and expanding around the city!