Planet Fitness

Not happy with intro to workout which never happened.After waiting over 1 hour was told to wait another 15 min and she went ahead to take care of someone else and then wanted to reschedule me.So I felt that she did not find 15 min to guide me important enough.I got help from someone else who was excellent and patient.

Worst location and I will NEVER EVER enter there again. This place is full of thieves. The thief cut my lock in locker room when I exercised down and stole over 100$ in cash from my wallet !!! The stuff and manager didn't do anything they never called me to even apologize about that !!! AVOID THIS PLACE ALL OVER

Very happy I joined gym is nice and clean and the staff are all ready and helpful from the second you step in the door

It’ll give you the basics and a good starter. Machines seem well maintained and weights are usually there unless the place is busy

I use to come here years ago , make sure you cancel your membership in person or they will continue to charge you and will not allow you to cancel over the phone. Overtime they will send you to collections. That is wrong and would not recommend anyone to deal with them.

Small and seems people go there to hangout instead of working out. People here like to sit on machines and have conversations like if they aren't there to workout. New Rochelle is 100% better people are more serious about working out and they have more machines.

Super packed with free entry for kids. How are paying members supposed to work out if 4-7 kids are goofing around using the machines one at a time.. don't be joining again

Great staff, place is clean or being clean constantly… that’s is paramount for all members.. thanks to the great staff running this gym… this place gets a bit congested between 2pm and 6pm… their rush hour, so if you don’t like waiting around for others to finish then come outside those hours… very organized, and machines are constantly being check and fixed. Thanks

Workers name was Tina . She already previously had an attitude with the customer right before me who also left . My barcode was not working which is the only reason I even needed assistance. When it was my turn up I was not even greeted . I just had to state what I needed . She than told me to reinstall the app and if that didn’t work it wasn’t anything more she can do . No care in the world for anything going on with customers . WONT BE COMING BACK ! DO NOT RECOMMEND GO TO CASTLE HILL !

The Pelham Bay Bronx, location was such a nice place at one time. I live in the area and have been a member since they opened as Golds Gym circa 20 yrs ago.It has gone straight down hill recently. Their desk staff is extremely challenged and extremely rude. It has taken me over a week to get a membership transferred back from my Florida home location. (I've been doing this for years without a problem) The transfer is still not done. A million excuses and rudeness. Instead of resolving the issue, they give me: "Why don't you upgrade to Black Membership" comments. I feel like saying "why don't you pay my electric bill?"I'm very disappointed in the way they treat their members.