Planet Fitness in New Rochelle, NY, offers a spacious and well-lit environment, making it a comfortable spot for workouts. With a variety of machines and clean facilities, members enjoy a welcoming atmosphere supported by friendly and helpful staff. The branch maintains high standards of cleanliness, and the equipment is generally in good working order. However, the gym has shifted its hours from being 24/7 to limited hours, which has led to crowding during peak times.
Although many users appreciate the cleanliness and overall environment, there have been repeated concerns about locker room security and the maintenance of some machines. Additionally, issues with customer service and billing inconsistencies have been noted by several members, which dampens the overall experience.
Pros:
- Spacious and well-lit environment
- Friendly and helpful staff
- Variety of machines available
- High standards of cleanliness
- Hydromassage beds and massage chairs available with Black Card
- Convenient location close to other cities
- Affordable membership options
- Generally uncrowded during early hours
- Free personal training sessions available
- Spacious locker rooms
Cons:
- Locker room security concerns
- Reduced operating hours causing crowding
- Repeated billing and customer service issues
Location / Contact
- Address: 5 Lecount Pl, New Rochelle, NY 10801, United States
- Phone:+1 914-509-1271
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 5 Lecount Pl, New Rochelle, NY 10801, United States .
The contact number is +1 914-509-1271
This service is listed under Gym .
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Farhad Khurami
11 months ago
Clean & well organized
Lissa Kenney
11 months ago
Clean, easy nice staff, not too crowded, people are respectful of one another, music is good. Love it.
Adrian G
11 months ago
Nice and clean. Good admosphere with everyone minding their own bussiness/working out! The only downside is that when a machine breaks down. It takes at least 2 weeks or more for them to fix it!!! Therefore I lowered my rating from 4 to 3 stars :(
Michel Yant
11 months ago
It was a clean and welcoming environment
Yujeise Rivera
11 months ago
I’m from out of state. Literally looking for a place to use the restroom, and I remembered I have my PF membership. I walked into this gym, and I’ve been inside MANY gyms while on road trips. And this one is sooooo impeccably clean. You walk in and there’s no funk smell lingering. The facilities are SPOTLESS. Show out to the team working Saturday closing shift. There’s pride and it shows!
godswill diamond
1 year ago
Great front desk personnel’s and clean equipment
kevin cradle
1 year ago
Ok gym. Would get higher but several machines are broken and the men's bathroom is horrible.
John Irizarry
1 year ago
Allen took the time to understand my needs as a customer and helped find the best solution to fit my needs. Excellent customer service.
Christopher Lugo
1 year ago
Staff is courteous and professional and I enjoy the fact that this gym is only two blocks away from my apartment. But between the reduced hours and the amount of machines in disrepair makes it difficult to get a meaningful workout in.
Areto Griffin
1 year ago
Very awesome place to work out, however my locker was broken into while I worked out and it appeared after I complained that, a lot of break ins happen in there.I felt so violated and now even though I go there to work-out, I can never go anywhere near the locker rooms.They have no system to take customer complaints.