Orangetheory Fitness on 72nd Street, New York, offers an exceptional workout experience with a focus on HIIT (High-Intensity Interval Training). This gym combines top-tier coaches like Head Coach Jackie and Coach Tim with a dynamic community environment, making it perfect for all fitness levels. The studio prides itself on motivating members through ever-changing routines, ensuring every workout feels fresh and engaging. The friendly front desk staff and the cleanliness of the facility further enhance your workout experience.
Although the gym excels in training and atmosphere, some members have expressed frustration with the mandatory 30-minute early arrival policy for first-time classes. Additionally, there have been isolated incidents of customer service issues and inflexible class hours, which may be a drawback for some.
Pros:
- Motivational coaches
- Welcoming community
- Clean facilities
- Engaging, varied workouts
- Friendly front desk staff
- Effective for fitness results
- High-quality equipment
- Classes at various times
- Support for all fitness levels
Cons:
- Strict 30-minute early arrival policy
- Occasional customer service issues
- Limited flexibility in class hours
Location / Contact
- Address: 120 W 72nd St, New York, NY 10023, United States
- Phone:+1 646-679-6618
- Website:orangetheory.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 60 reviews.
The address is: 120 W 72nd St, New York, NY 10023, United States .
The contact number is +1 646-679-6618
This service is listed under Gym .
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Katie Duiven
1 year ago
Hands down my favorite OT studio in NYC (and any state, for that matter). Nick leads especially fun classes, explains things in ways that make sense when it comes to form and the “why” of it all, cracks us up with witty anecdotes AND challenges us all at the same time. I always leave feeling lighter of both body and mind. The best!
Kristopher Wilkins
2 years ago
Got there 20 minutes early. Told me I needed to reschedule because they need 30 to set up a heart rate monitor. Makes no sense. Not going back.
J Mac
2 years ago
I just love this studio. Friendly, clean, and professional. Special thanks to Aleta who is a star and so helpful.
Jasmine Hunt
2 years ago
This studio is one of the best OTF studios I have been to in the city. The staff is friendly and the coaches are kind and motivational.Jeff is a sweetheart. He is professional, kind and is always there to listen and help out. He always has a smile on his face and his positive vibes are contagious.P.S. I was not asked to write this review. This is merely my honest opinion :)
Nancy mccarthy
3 years ago
The hours aren’t really flexible, customer service is lacking and be prepared for management to try and squeeze every penny possible out of you. Not worth it.
Regina Tavares
3 years ago
I was left in the room completely ignored with any help after requesting it prior ti the class, since it was my second one after 25 years without stepping into a Gym. First time there was some guidance. Second, even voicing it out i would need to understand better the machines and make sure i would not hurt myself on it or at the floor, I was completely left out without guidance. I hurt my back on the floor pushing the 25 pounds minimum suggested by the coach without supervision. A total disappointment!
Orchid Lee
3 years ago
Orange theory upper west side has a wide range of classes at many hours of the day and evening, and they service the customers well. Great instructors and effective workouts!
Mylissa168T
3 years ago
ZERO stars but Google makes us pick at least one star. We're busy New Yorkers. Who has time for 30 mins in advance to "learn" their theory which is basic fitness 101, safety is BS. There's no magic to this type of traning.Seriously, we're all fit and know how to work out. I'm willing to sign any waiver. I just want to pay you, get a good workout and leave. The customer's wishes are paramount.
Charles Gillihan
3 years ago
Love this workout and especially this location. The coaches are wonderful - they keep an eye on you and push you to give everything you’ve got. Staff at the front are super friendly. Highly recommend!
Rachel Leigh
4 years ago
The coaches and staff here are FANTASTIC, they offer classes at great hours, and the gym is super clean. I’ve been doing OTF for 4 years and this is definitely one of the best gyms out there!