Crunch Fitness - Norman

Warning! Insanely antiquated cancellation policy (I've been trying to cancel out of state for months). If you do join this or any other location I hope you have no plans of ever moving or apparently ever even dying, seems like they'd still need a signature AD or your corps is getting sent to collections...Sent a hand written letter as asked, letter got returned causing another month of unwanted membership. Staff at this particular location were unhelpful. "Manager" provided a corporate number which takes you to a recording saying "this is an unmanned number" on a loop aka doesn't work, to which the response was essentially a shrug...so you have no way to contact corporate. After providing a number that does not connect to anyone the "manager" refused to provide a working corporate number or a phone number to contact the GM for help...to a customer who has paid hundreds of dollars to this gym. When I asked for that phone number to contact the GM I was told their policy states they are only able to give out the GM email not the phone number. I asked if that was an actual written policy that crunch has to which the "manager" replied he was simply just refusing to provide it. To confirm this "policy" I called 3 other crunch gyms and had no trouble getting a contact number for their GMs...So I'm not sure if this is a policy of just the Norman location or if it just depends on the day and who answers the phone and how they feel that day. I will no longer be in Norman due to the death of a close friend, having this gym make cancellation even more difficult in an already difficult time is unfortunate. You can't even freeze your account easily bc the home gym has to send a letter that you sign and send back like this is the year 1940. Their policy was literally written in hyroglifcs with a stone and chizzle and hasn't been updated since.The cheap membership is nowhere near worth the headache trust me. I've joined lifetime instead, definitely pricier but there's no gymnastics necessary to cancel or pause it's done easily on the app as it should be. Take your money where you are valued, assisted and respected as a customer and one that values customer service and convenience.I did try to email the GM and received a notification that my email was returned, so I was also apparently given a nonworking email, this is insane...

Called to check on starting a membership and was greeted rudely and very harsh. I was asking about any military discounts that might be available and was treated with disgust. I then thanked them for their time and was immediately hung up on before even finishing my phone call. Is this how we treat service members in norman?

I would of gave 5 stars if this place wasn’t always so busy, always waiting for equipment

Great place to work out! It just needs a little bit of cleaning in the shower.

Love this gym. Good price great location and equipmentUnfortunately not so satisfied. Broken equipment is messing up my routine. Stopped going so much. Was hoping equipment would be repaired. Nope still broke down.

This place will rip you off ,they will raise your membership after a year without telling them they said that everyone is told what they do wich is a lie . They do not care if you've been a member and have spent money on their trainers they still rip you off regardless .when I spoke to a manager Wich said his name was Jordan Wich problably you was not his name he could care less about the situation and was condescending the whole time ...read the reviews they makerip ppl off for large amounts of $

I like the gym, love the equipment. Bathrooms are "ok" everytime I go in, as far as being clean. I don't plan on cancelling any time soon, I love the free weights and amount of equipment. My only complaint is that the bench presses are always stripped of almost all the weight plates and can be found stacked by the squat machines... It's just annoying having to ferry weight plates to the bench area, seems I spend more time doing this than lifting some days....

I really like but alot of the machines have broken signs on it but i see trainers using it anyways with people..

Love working out here, been coming for 4 years. Would Luke if they swept and mopped the Tanning area more.

Always friendly when you sign up for a membership. Heartless when you have cancel! Have fun standing in line to work out