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Planet Fitness in South Ogden, Utah offers a clean, well-maintained gym experience with friendly staff and a variety of equipment. The gym operates 24 hours from Monday to Thursday, with shorter hours on weekends, making it a convenient option for varied schedules. They promote a non-judgmental atmosphere, ideal for individuals new to fitness or looking for a less intimidating workout environment.

However, some customers have raised issues regarding hidden fees and the auto-pay system, which could lead to unexpected charges. Despite some negative experiences, many find the gym's affordability and positive ambiance appealing.

Pros:

  • Clean and well-maintained facilities
  • Friendly and helpful staff
  • Wide variety of equipment
  • Non-judgmental atmosphere
  • Convenient 24-hour access during weekdays
  • Affordable membership options
  • Often not crowded
  • Includes amenities like tanning and massage chairs
  • Good place for those new to fitness
  • Positive reviews for personal trainers

Cons:

  • Hidden fees and auto-payment issues
  • Inconsistent staff performance
  • Limited amenities compared to other high-end gyms

Location / Contact

Rating Stats

4.4

out of 5.0

22 reviews
5.0
6 reviews
4.0
5 reviews
3.0
13 reviews
2.0
64 reviews
1.0

Reviews (110)

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I loved Planet Fitness when I first began going. The customer service was amazing. I loved the hours and the support. Over the years that changed. They closed the Roy club where I liked to go and then they closed the Ogden Club at Second street.When I went to the South Ogden Club to close my membership last September, because they advised me I could not do it over the phone, they acted like they didn't have time for me. Made no effort to retain me and told me that my account was already closed.Then they continued to bill my credit card. I will admit this is partly on me as I have not been able to watch it closely because of what I have had to deal with during the pandemic this year, BUT THEY HAD INFORMED ME IT WAS CLOSED AND THEY WERE NOT BILLING ME.Fast forward to today, I receive a text because they can't bill my credit card, likely because it is expired, I call the number they ask me to and was told they could not do anything and it still showed active. They said that I would need to go back to the South Ogden location ... so now that is more time out of my day (I work 2 jobs) to go to that location. They have robbed me of $160.00 for the months since they advised me it was closed and it makes me so sad because if you had asked me 6 years ago, I would have given them 5 stars instead of one.Planet Fitness is really tanking in Ogden. And I suspect it is not just VASA, but it is also their how far their customer service has declined.

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The staff here is so awesome. Every time I come in the greet me happily. The facility is always clean and there is never any disrepair on any of the machines. I really love this location and won't go to any others!

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I love this location! The staff is friendly & helpful. I work out at a very early time and the gym area is super clean and machines are always working correctly. Shout out to Braden & Raven! Thanks for the early morning smiles!

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I’m really frustrated lately. I have loved it for years, but lately is is so busy all the time that I loath going there. The staff are always nice, but really they should have kept the Roy one open to accommodate all of the people. I also really wish they would do classes and a pool like other gyms similarly priced. Alas I think I will just change gyms. 😩

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I have been a member of planet fitness for years. Recently I got robbed at the facility during one of my workouts. Someone who had robbed planet fitness already in the past came in and cut my lock off the locker and stole hundreds of dollars of my stuff and charged $2000 in credit card charges. No one was at the front desk to stop this person who is not a member. All lighting in parking lot does not work so they just sat out in the dark to spy until they came in. Once they found someone had a cut a lock they did not announce it which gave the person time to rack up many charges. I have reached out to management for over a month and they never return my calls and deflect all blame. This is something that has happened before and will happen again. I would advise not bringing any possession here and not having a pass at all. Management is terrible if they won’t reach out when you have been targeted in their facility. Planet fitness says “we succeed because of you” more like, we don’t care about you, but thank you for making us rich. Don’t come here.

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I wish the Roy Planet Fitness was still open this place is a joke! If I could give you no stars I would but the flooring where the dumbells are are so hollow you barely put a dumbell down and the whole area echoes resulting in getting told your to loud especially when there is no one else in the facility.Also the smith machine itself is to loud, you can’t even bench press with out shaking the rack resulting it being to loud.If you had the same lay out as the old Roy gym this place would be a lot better.Some of the staff definitely don’t treat you very fairly, I think this place needs new management.

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I really like the people that work hear, they are friendly and this location is convenient. This gym fits the mold for anyone just looking to stay fit and get in a good workout each day. They promote health and fitness rather than judgy people who are 3 times the size of you.

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Planet Fitness in South Ogden, Utah is an obviously very well-managed operation. There is always a positive atmosphere there. The staff are all very friendly and helpful and the gym is immaculately clean. I work out there for 2-3 hours daily, 6 days per week, so I feel very qualified in making this review!

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I have visited many Planet Fitness locations across the U.S. over the past couple of years. This was by far one of the nicest and cleanest locations we have ever been to. It’s not the largest location we have experienced, but we use PF to shower through our travels, and this bathroom was certainly one of the cleanest/nicest we have visited. Staff was friendly as well! Thank you!

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Clean, modest, and affordable gym. There has always been someone around to help, and machines are rarely out of order.Men's bathroom shower (can't verify for the women's) sometimes has trouble with the temperature, but overall the place is clean and well-kept.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.4-star.

This business has 110 reviews.

The address is: 3945 S Washington Blvd, Ogden, UT 84403, United States .

The contact number is +1 801-528-3597

This service is listed under Gym .

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