Planet Fitness

Used to like that this place was near my past job and open 24 hrs .I went here for over a year .Suddenly they stopped being open 24 hrs . The equipment and facilities are average but did the job . Nothing remarkable there .I ended up switching jobs and wanted to switch home gyms . From this location to another planet fitness . I did it before , and it was pretty straight forward.However , when I tried to switch gyms , Online and in person . This gym will not give me the option to do so . Not even to upgrade .I called for a week and the front desk staff first told me they had their system down and that IT was to work on it . Should've been fixed the next day . i waited and the same issue persisted. I called again, this time they told me only the manager had access to the system and only she could help me . That they would leave a note for her to call me back that morning . She did not . Called again . Same thing , same answer and no response . Tried two more times and still no word from this manager .I just ended up canceling my membership before they kept stalling and they charged me again for the monthly fee . Hours and location stopped working, and add the non existent customer support. The bad example the manager sets tells you a lot about a business. Its unfortunate.My advice , Just take your money and business elsewhere . Especially if you want the flexibility to access 24 hrs and multiple locations. This franchise is falsely advertising these two things at this point .

Great place! Personable and friendly community. Also clean and well maintained facilities. Thank you!

It's ok.

Not enough weights or space

No paper towelsAnywhere

Great Gym! Clean, l8ts of equipment and can always get the wo I want to do, done!

They need to add more weights than running machines. Pay your money somewhere else, or find a better planet fitness that have more equipment.

You know what….I am extremely tired of people who have jobs that require interacting with people and they either completely refuse to interact with people, or they do so in extremely negative or ignorant ways. For example…..I just left the planet fitness here in Fountain Valley. They close at 7 PM. By the way….I signed up for a 24 access gym with access to all of their locations….but now most of them are barely open half that amount. Shouldn’t my membership fees be 50% less? No that’s just crazy lol. Anyway, so 7 o’clock arrives and I take an additional 4-5 minutes getting ready because I had taken a shower. I had to wait a while to get access to it so I took a little longer than I should’ve. The two employees who were there were still doing their side work and we’re not trying to leave the building yet so I wasn’t holding them up at all. Anyway…..when I walked out of the Men’s locker room I see one of the female employees putting away weights and she looks at me. I am immediately make eye contact with her…..smile….and tell her “hey I apologize for taking a little longer, but thank you….I appreciate you being patient”…… and her response was to maintain the emotionless stare at me while I spoke until about halfway through…..at which point she turns her head and turns her body away from me and literally says absolutely nothing. Uhhh ok biatch…..I just wrote it off as maybe she didn’t hear me or is having a bad day. I begin walking towards the exit at the front and the second employee starts running up to the front to unlock the doors to let me out. As I hear him approaching from behind me I turn around make iContact and smile at him. He does not make eye contact with me at all. I also tell him “hey I’m sorry I took a little longer, but I appreciate you being patient thank you very much”. Does anyone wanna guess what his response was? Correctamundo…..He said absolutely nothing and didn’t even make eye contact with me once. Does anyone else find what I described to be seriously agitating and unfortunately more and more common.? These 2 were incredibly adverse to having a normal, competent, or friendly interaction and by doing what they did…..in my opinion…. passive aggressively went out of their way to make me feel unwelcome and unwanted at this business….. and basically told me F U without actually saying it. These 2 employees should’ve had a sign that they wore around their necks that says “does not get along well with others” because that’s exactly the problem I saw. Just in case management reads this and wants to know who these employees were. I’m gonna put the date this happened…..so if by chance they recognize and are not OK with the problem I described maybe they can educate these two idiots. This happened on Saturday, July 29 just after 7 PM closing time…..both of the employees….1 girl and 1 boy didn’t look like they were into working out much….and wore dirty looks like most people wear clothing.P.S. The men’s locker room in most planet fitness locations is pretty nasty….but this location was seriously disgusting. Shaved body and pubic hair all over the ground in and around the entire shower area. All countertops were not only wet they were absolutely sopping wet with water spilling out all over the ground in these areas making it incredibly slippery. Nasty people with nasty behavior maintaining a nasty planet fitness location. Get rid of these lazy, selfish, ignorant employees.

Any serious person looking for a fitness place should avoid the fountain Valley Planet fitness center! Broken equipment and overcrowded. The place is also under equipped and you’re likely to be lifting a 25lb dumbbell on one side and a 20lb dumbbell on the other side. It’ll take you about an hour to get access to 3 workout equipment if you’re lucky.Staff are doing their best but the management and owners are making them look like fools!

I have been to more than a hundred Planet fitness locations in the US and this one is one of the worst. Please keep this place a little bit cleaner. I walked in and turned around and walked out. This is a disgrace for Planet fitness.