Retro Fitness in Wayne, NJ offers a welcoming atmosphere and a clean environment that members appreciate. The gym features a wide range of cardio equipment, weights, and group classes that are well-received. The staff, particularly standout members like Denise and Claudia, are often highlighted for their friendliness and helpfulness. Many members enjoy the continuous updates and upgrades to the facilities and machines, making it a popular choice for both new and long-term users.
However, some members have faced issues regarding customer service, especially related to billing and equipment maintenance. Despite a generally positive gym environment, a number of complaints focus on the cleanliness of certain areas and the operation of tanning booths. Some members also noted the need for earlier opening hours on the weekends and improvement in management response to concerns.
Pros:
- Friendly and helpful staff
- Wide range of equipment
- Clean facilities
- Convenient location
- Regular updates and upgrades
- Group classes available
- Comfortable workout environment
- Good selection of shakes
- Not overly crowded
- Good parking availability
Cons:
- Billing and customer service issues
- Maintenance delays for equipment
- Certain areas need better cleaning
Location / Contact
- Address: 60 Owens Dr, Wayne, NJ 07470, United States
- Phone:+1 973-317-0800
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 60 Owens Dr, Wayne, NJ 07470, United States .
The contact number is +1 973-317-0800
This service is listed under Gym .
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David Ramirez
2 years ago
Lovely gym, great location, super clean, rarely packed, great staff, good shakes, everything here is ideal!
Katherine
2 years ago
I've been going here for years and the recent changes and constant updates from the new owner really makes me look forward to going now. They always post updates of all the new changes being completed and I enjoy seeing that on Instagram. Really glad the new ownership is transforming my home gym. Cardio machines have been given a much needed upgrade.
Nathaniel Meyerowitz
2 years ago
Great experience signing up here and becoming a new member. Gym manager Christina was beyond friendly and the gym does not seem to be too busy. Great equipment and they continually are upgrading!
Selita
2 years ago
Review update 4 years later:I am changing my review from 5 stars to 1 star.My son had upgraded his membership and he was charged twice the yearly membership. I complained six times at front desk and they acknowledged it but I got not credit at all for that yet.Also I had personal trainer session scheduled but I had to cancel because of work and I was never told I needed to cancel 24 hrs previous the session or they would charge anyways. They didn't care that they never told me.They just charged as I took the session.I don't even know the new owners but costumer service has downgraded 100% and is really bad because they don't care about their members.After 4 years maybe is time to leave.Finally! I found the gym I was looking for. Neat clean, friendly staff, AC is a right temperature not freezing cold. I feel comfortable and I love it!
Willy Rodriguez
3 years ago
Don't even think about having a squat rack or dead lift session after 5:30 pm. Only 2 racks available and yes... they will be busy
David Gonzalez
3 years ago
No complaints about this gym. Equipment is up to par. Ample weights to do almost any muscle your trying to hit. Tons of cardio machines. Will be back!
Debra Winters
3 years ago
Retro Fitness Wayne offers everything for everyone including highly experienced/knowledgeable staff, quality machines, and a clean environment. Why would you go anywhere else? Great job guys!!
Khaled Bejdough
3 years ago
Hey Everyone, Today was my 1st time trying Retro Fitness. The receptionist was nice, kind, told where everything was. The gym clean, the equipment well kept. Will be returning to this gym. Thank you for allowing me to workout In your facility.
Kelvin Garcia
3 years ago
Place is nice and clean. Plenty of cleaning stations. I prefer evening workouts. Less crowded. Machines selection and variety are pretty good. Friendly staff and great selection of shakes. Parking is never an issued. Overall a great gym experience.
Ben S
4 years ago
Came in and was given a guest pass, took 15 seconds to fill out. Was treated wonderfully by management and will certainly be coming back.