Retro Fitness in Wayne, NJ offers a welcoming atmosphere and a clean environment that members appreciate. The gym features a wide range of cardio equipment, weights, and group classes that are well-received. The staff, particularly standout members like Denise and Claudia, are often highlighted for their friendliness and helpfulness. Many members enjoy the continuous updates and upgrades to the facilities and machines, making it a popular choice for both new and long-term users.
However, some members have faced issues regarding customer service, especially related to billing and equipment maintenance. Despite a generally positive gym environment, a number of complaints focus on the cleanliness of certain areas and the operation of tanning booths. Some members also noted the need for earlier opening hours on the weekends and improvement in management response to concerns.
Pros:
- Friendly and helpful staff
- Wide range of equipment
- Clean facilities
- Convenient location
- Regular updates and upgrades
- Group classes available
- Comfortable workout environment
- Good selection of shakes
- Not overly crowded
- Good parking availability
Cons:
- Billing and customer service issues
- Maintenance delays for equipment
- Certain areas need better cleaning
Location / Contact
- Address: 60 Owens Dr, Wayne, NJ 07470, United States
- Phone:+1 973-317-0800
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 60 Owens Dr, Wayne, NJ 07470, United States .
The contact number is +1 973-317-0800
This service is listed under Gym .
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MrCobonilla
4 years ago
Been a member since 2011, honestly haven’t had any complaints at all. Denise is super friendly and very helpful and the rest of the staff is super serviceable. 100% recommend it.
Julie Merino
4 years ago
I have been a member of Retro for several years. Claudia, who works the front desk most mornings, is an incredibly rude and unprofessional individual. I come and work out early in the morning on the treadmills, and every single morning, Claudia has the music BLASTING upstairs. I am usually the only one up there, so I have asked her repeatedly about lowering the music, but she refused to do so out of spite. She also always has the fan on FULL blast in the morning on the treadmills. I've also asked her many times about this and she refused to do change it. And when I started turning the fan off myself, she actually started going upstairs and putting a tape and design on the fan saying that no one can touch it. It is clear that Claudia does not care about the members and instead wants to run her own show in the mornings. And this is really disappointing because the manager, Denise, and the other staff at Retro are really, really nice.
Rich Frederickson
4 years ago
The gym itself is a very good facility small but has all the necessary equipment. Few instances recently of not opening on Sunday on time. Says open 7 am. Two times over last month no one opened.
Daniel Colazzo
4 years ago
I switched from Plant Fitness to Retro about a year and half ago and it was the best decision I've made for my fitness. The staff is very friendly and helpful and the gym has plenty of equipment so you'll always be able to find something. Overall this is a great place to work out.
Rabeya Hannan
4 years ago
It’s an okay gym... I guess I can’t complain too much since I’m only paying $10 a month but their hours are horrible compared to planet fitness which is 24 hours for the same price. Machines here are broken- they have 2 newer stair masters and 1 ancient stair master (1 that is broken if you hit pause it won’t start up again and 1 older stair master that doesn’t stop when you hit stop LOL) the staff isn’t as friendly as the reviews make it seem, honestly seems like they don’t want to be there in the evenings. I’m just waiting for my contract to end in June so I can switch to planet fitness in little falls. I’ve been to that planet a few times with my friends and they have newer stair masters, friendlier staff, and better hours.
Allyson birnberg
4 years ago
I have been a member here since it opened. I love going to retro. I have my own routine so I don’t take classes (so I can’t comment on them). The staff is very friendly and there is plenty of equipment. My only complaint is that I wish they would open earlier on the weekends, and sometimes multiple pieces of equipment are out of order and it takes sometimes up to two weeks to get fixed (ab machine). The only other problem which is very annoying (not really the fault of the gym) is that too many people sit on the machines not using them and just scroll on their phones. Or sometimes people are talking loudly on their phones. I assume this goes on at every gym. Maybe you could put signs up that say “ please use the lobby area if you need to be on your cell phones”.
D HH
4 years ago
I worked out here for several years and always enjoyed the atmosphere and cleanliness. I stopped coming when I changed jobs and the distance was too much. I called about canceling membership and spoke to Sam. He couldn’t have been nicer. There was no pressure no hard-sell just simple guidance on how to come in and quickly cancel my membership. When I arrived just as he said within three minutes I was through with the cancellation and everyone that helped was professional and friendly. If I ever return to this area I will certainly join Retro of Wayne because of the way they treat their members as people and more than just a membership fee!
Rachael Milbrook
5 years ago
Great staff, great facility. Never too crowded and has everything I need to complete my workouts!
Istiaque Belal
5 years ago
Nice place with free parking. Glad they are bringing new equipment but one bad thing is not having enough space
Michael Marrero
5 years ago
Love this gym so much🔥 they have good equipment that you need. The people at the gym are very nice and helpful. …