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YouFit Gyms at Youfit Plaza in Pembroke Pines, FL, offers a wide range of equipment and classes to meet various fitness needs. The gym has convenient hours, staying open late on weekdays, and provides a community feeling that many members enjoy. The staff generally receives praise for friendliness and professionalism, with some standout employees noted for their exceptional service.

However, the gym has faced criticism regarding customer service, cleanliness, and equipment maintenance. Some members have reported issues with billing and communication. These aspects highlight areas for potential improvement to ensure a consistently positive experience for all members.

Pros:

  • Wide range of equipment and classes.
  • Convenient hours, open late on weekdays.
  • Friendly and professional staff.
  • Clean and well-maintained facilities.
  • Affordable membership options.
  • Positive community atmosphere.
  • Knowledgeable trainers available.
  • Flexible membership plans.
  • Consistent upgrades and renovations.

Cons:

  • Inconsistent customer service.
  • Reported issues with cleanliness.
  • Equipment maintenance concerns.

Location / Contact

Rating Stats

4.2

out of 5.0

28 reviews
5.0
11 reviews
4.0
5 reviews
3.0
12 reviews
2.0
58 reviews
1.0

Reviews (114)

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My wife and I joined this gym approximately 1 year ago and we love it. It has all the equipment necessary to accomplish our goals. We’ve also been treated with great counter service by former employee “Ray” and now “Gabe”. Gabe’s doing a great job like Ray did, thank you.

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Awesome gym, everyone that works here is super helpful and attentive to their clients. Everything is very clean and structured/organized. The one person who always seems to lighten up the place is Ailyn! She definitely brings great vibes to the environment and makes sure everyone has what they need. Love this place!

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We called to cancel our subscription because we moved to another city, and the only way they will cancel is going on person or sent a certify letter by mail. When I kindly ask if there was another way the costumer service just repeat the same. I asked for supervisor, management or someone that can help but I was giving zero information. Worst costumer service and experience.

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I love this gym! It’s not a huge but it is very welcoming. Been coming here for about two years. Normally weekdays I go in the early mornings. On weekends I’ll go midday. Shama has been one of the main reasons I’ve been coming on weekends. She’s such a sweet, outgoing and enthusiastic person.

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Excellent dedicated staff. Very clean gym with obvious good upkeep on all machines and free weights. No rust anywhere to be seen. Never very crowded. Clean showers and locker room area. We drive 12 miles from sunrise go to this location

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This is a great gym and the owner keeps the weight lifting machines working and over the years he’s updated the gym with new equipment. Most importantly the owner hired a great team of employees to take care of the place. They keep the bathroom clean and are always walking around the gym putting weights back where they belong. There’s a lot of people that come to this gym and they do their best to keep it organized. They always have a great attitude and do their best to answer any questions.

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Shout-out to Chris the front desk personnel. Always with a smile on and super welcoming made my first day experience at youfit super comfortable. The gym is also nice especially with all the update equipment. Wasn’t to sure about how to use certain ones, mentioned it to Chris and he was super helpful in showing me. Thanks Chris and thank you youfit for an amazing first day. I’ll definitely be back.

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Normally this is my go to gym and I loved coming here when the old staff was there, but as of recently it’s become a nightmare. I’ve never had any issues with any of the staff, but recently one of their team members gave me an issue over nothing. I usually work out with the gym trainer Ian (great team member and honestly one of the main reasons I continue to work out here), and he let me borrow a piece of his own personal equipment. I stopped by the gym in the afternoon and was coming to return it, as I walked in and went to the desk, I realized I didn’t have my card. I asked the team member named Christopher (Spanish/Mexican kid with a patchy beard) if I could sign in with my phone number because I didn’t have my card. He then started to get rude, and questioned why I didn’t have my card, and began to give me a hard time and belittle me. This was the first time anyone has done anything like that. I know a majority of the staff by name because I have worked out here for the last year and I am a Lime Card Member. I have seen plenty of people sign in with just their phone number and there never was any issues. It was until till Cristian (shorter spanish guy with tattoo sleeve) told Christopher that I was okay and that I am a regular at this gym because of how many times he has seen me. This isn’t the first time I’ve noticed this particular team member act super unprofessional. He is always chasing around the girls in the gym who are wearing tight work out clothes, and harassing them in the middle of their work outs, to the point I see some of them start to head towards the women’s room when he starts to watch them. I even saw him ask a few for their phone numbers, and they said no and left because of it. I have never seen someone so unprofessional work here, and it’s sad because management seems to do nothing about it and let this behavior continue. Christopher is a problem at this gym and honestly I am about to cancel my membership or transfer locations because of him.

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I had a horrible experience here. I use to workout here about 5 years ago and they have really slipped up on their business practices. Many red flags I saw in just two days. For starters, the assistant manager tried to pull a "bait-and-switch" sales tactic on me by offering me two weeks free but then he was going to charge me $40 a month. I got lucky because I heard another member was only paying $25 a month so I asked why I couldn't get the same? Aside from that, my first day working out, I noticed a gentleman being very rude to a fellow gym member. I very lovingly and graciously told him, " Hey, do not take this personally, but what you just did was very rude". The gentleman absolutely lost his mind and caused a huge scene in the gym, asking me if I wanted to go outside ? I told him no, I am working out. He still insisted we go outside, so I humored him, and went outside. The gentleman then proceeded to "fake punch" and lunged forward at me without phasing me. He then got scared, called me crazy, and drove off. When I told the assistant manager what happened two days later, he gave me attitude. I guess the management here never heard of the saying, " the customer is always right". I would steer clear of this place. Just being honest. - M

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Gary and the rest of the front desk staff were very welcoming and answered all of my questions regarding the various membership plans! Plus, the gym itself was squeaky clean from inside/outside! I saw several staff members constantly cleaning the gym and I find it amazing that the prices are super affordable for literally every equipment imaginable and the cleanliness of the facility. I’ve never seen a better gym!! Keep up the great work! Thank you!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 114 reviews.

The address is: 9057 Taft St, Pembroke Pines, FL 33024, United States .

The contact number is +1 888-968-3481

This service is listed under Gym .

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