YouFit Gyms at Youfit Plaza in Pembroke Pines, FL, offers a wide range of equipment and classes to meet various fitness needs. The gym has convenient hours, staying open late on weekdays, and provides a community feeling that many members enjoy. The staff generally receives praise for friendliness and professionalism, with some standout employees noted for their exceptional service.
However, the gym has faced criticism regarding customer service, cleanliness, and equipment maintenance. Some members have reported issues with billing and communication. These aspects highlight areas for potential improvement to ensure a consistently positive experience for all members.
Pros:
- Wide range of equipment and classes.
- Convenient hours, open late on weekdays.
- Friendly and professional staff.
- Clean and well-maintained facilities.
- Affordable membership options.
- Positive community atmosphere.
- Knowledgeable trainers available.
- Flexible membership plans.
- Consistent upgrades and renovations.
Cons:
- Inconsistent customer service.
- Reported issues with cleanliness.
- Equipment maintenance concerns.
Location / Contact
- Address: 9057 Taft St, Pembroke Pines, FL 33024, United States
- Phone:+1 888-968-3481
- Email:[email protected]
- Website:youfit.com
Rating Stats
Reviews (114)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 114 reviews.
The address is: 9057 Taft St, Pembroke Pines, FL 33024, United States .
The contact number is +1 888-968-3481
This service is listed under Gym .
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Anthony
1 year ago
Went to this gym for a year, horrible customer service, was denied entry despite paying two VIP highest level memberships. Quitting is the right thing to do, find a better gym.
Andrew Ruiz
1 year ago
YouFit is a good gym. There is plenty of equipment and good customer service. YouFit has great classes and some good drinks and snack bar with healthy options. I’m a satisfied member and love being able to visit any YouFit, regardless where I am. YouFit has my vote.
A Bradley
1 year ago
The front desk staff should look into getting at least some customer service skills. When you work with the public, specially if your business depends on people coming in, you have to be mature, be capable of listening and communicating, understand your discretionary power and being flexible. A staff member harassed my sons because of this review.
Alex Alvarez
1 year ago
Hello, I’ve been a YouFit member for almost a year. My experience has been nothing but great. The team at YouFit makes me feel included. They always bring good energy. The boss is constantly making sure your good and making sure your enjoying your experience. Overall, this gym is my favorite and I recommend it to anyone in need of a gym.
Eliesky Gonzalez
1 year ago
The staff is super friendly and helpful. The place is organized and very clean. It has all anyone can expect to have a great experience.
Yasmin Galarza
1 year ago
Amazing trainers, extremely friendly staff, overall great experience, and 100% would recommend to others.
isabella chavarriaga
1 year ago
Front desk staff is amazing and friendly. Equipment is nice and clean. Management is very helpful with memebers.
Yvonna Vilaboy
1 year ago
Love this gym. Management pretty cool and the staff is very nice. Very clean
Delena Echevarria
1 year ago
Great customer service! I love working out here, staff is always extremely helpful and informative. Glad I signed up here
Melissa Mendez
1 year ago
Broken TV's, always run out of paper towels, never see any staff cleaning, & front desk guy in the morning never says hi or bye & on occasion shows up late so members are waiting outside to get in. Go to the one on Pines Blvd. much better overall experience.