YouFit Gyms at Youfit Plaza in Pembroke Pines, FL, offers a wide range of equipment and classes to meet various fitness needs. The gym has convenient hours, staying open late on weekdays, and provides a community feeling that many members enjoy. The staff generally receives praise for friendliness and professionalism, with some standout employees noted for their exceptional service.
However, the gym has faced criticism regarding customer service, cleanliness, and equipment maintenance. Some members have reported issues with billing and communication. These aspects highlight areas for potential improvement to ensure a consistently positive experience for all members.
Pros:
- Wide range of equipment and classes.
- Convenient hours, open late on weekdays.
- Friendly and professional staff.
- Clean and well-maintained facilities.
- Affordable membership options.
- Positive community atmosphere.
- Knowledgeable trainers available.
- Flexible membership plans.
- Consistent upgrades and renovations.
Cons:
- Inconsistent customer service.
- Reported issues with cleanliness.
- Equipment maintenance concerns.
Location / Contact
- Address: 9057 Taft St, Pembroke Pines, FL 33024, United States
- Phone:+1 888-968-3481
- Email:[email protected]
- Website:youfit.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 114 reviews.
The address is: 9057 Taft St, Pembroke Pines, FL 33024, United States .
The contact number is +1 888-968-3481
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
maya haim-pse
1 year ago
I’ve been coming to this gym for awhile and it’s a really great space! I rarely have to wait for a machine and the staff is extremely helpful! 10 out of 10 gym!
Valeria Penagos
1 year ago
Front desk are always super nice and welcoming. I come here very late at night so there’s a lot of equipment and machines that are available and usually not being used. The place is clean and there’s always a worker cleaning the areas being used.
John Grandinetti
1 year ago
NEVER OPENS!!!I sit here every morning waiting and hoping it opens today!!! Bathrooms totally disgusting all the time!!! Paper towels to wipe off machines in a basket not in a dispenser!!! This gym is next to my house but I sure wish a better company would take it over!!! Been coming here for years and it gets worst and worst!!!! So frustrated to get up at 4 am to go to gym at 5 am and they don’t open!!! I want some money refunded from this inconsistent dirty gym!!!!
Carol Risk
1 year ago
I would give a NEGATIVE number of stars if allowed! This gym should be embarrassed with the amount of money they literally take from people. My sister tried to do a nice thing by buying my son a one time package of trainer appointments. Little did she know that they put her on a RECURRING charge and made it extremely difficult to STOP! Never once did anyone from that gym call/text to continue scheduling the sessions she was apparently paying for. It is extremely difficult to conduct business with a “company” that has continuous turn over of management, trainers and staff. There is no number to call for corporate and everyone has one excuse after the other as to why “you as the consumer are wrong”. Sadly, nobody refunded any of the money to my sister. Sad! This is the gross negligence that makes me write a review like this. So STAY AWAY from this gym!!!
Stephanie Elie
1 year ago
I’ve been a member at youfit for about 6 years and more specifically, I’ve been working out at the Taft location for that entire time. I’ve seen a great improvement in the cleanliness and maintenance of the gym. I’m constantly seeing Staff vacuuming, and stocking. Big kudos to the entire staff!
Alex Alonso
1 year ago
They probably have one, maybe two, of every machine and missing a lot of common gym equipment. I guess its okay for those who are just doing beginners/ maintenance workouts. I would suggest a gym walkthrough as I know other YouFits have much more equipment. Nice staff. Only bonus is that everything seems to be kept clean or you at least have the choice to clean everything before and after use.
Boris Crespo
1 year ago
Really good gym not only for the equipment and monthly charge but mostly for the amazing staffs. Everyone in the front desks is amazing including the manager Shama and the trainers. By far the best YouFit Gym in Broward.
Jonathan Caesar
1 year ago
(EDITED)I now go to this gym in the evenings around 8pm, so my past review is out of date due to some noticeable company policy adjustments as well as who I'm interacting with.The manager did well to address my concerns via phone call and so far for the past month or so I have seen improvement in attentiveness from the morning staff. Again, nothing else can negatively be said about this institution - they get the job done for a decent price point.See y'all in the gym.(SEE ORIGINAL BELOW)The youfit building, equipment, and technical staff are all great. No complaints.The morning crew often neglected greeting patrons or any other form of interaction besides the quick scan and then back to his phone.It might seem like a very minor slight, but over time has showed me “I buy what I came for”.I’ve personally progressed in my gym routine enough where Im here every day bright and early.I would like Youfit to do better in establishing a more friendly company culture.Look your patrons in the eye, and greet them as ppl - not numbers to clock in.
Wendy Carpenter
1 year ago
When I joined the Gym . I opted for the best membership because it included tanning. They have since taken out the Tanning booths and will not let me out of this membership and downgrade to the half price membership unless I pay a new membership fee.... I'm not happy with this
Newton Deltoro
1 year ago
This gym is a fun place to workout why? Well the staff here are awesome. Starting with Aylin who is such a sweet adorable person that attracts the public and deserves to be recognized by her work also her workers are super awesome ,from the front desk crew, managers and trainers. Words cannot explain how the staff here are, for the ones that reads this review you will not regret signing up this gym.