Texas Family Fitness

It’s a good gym , have pretty much all the equipment did you need for your every day workout , good ambience and good people !!!

Great gym, been going here for a lil more than a year, Alexis was great help setting up my membership!

Reasonably priced and a large facility. The building may look dated, but at the price point I do not care. My issue is they only have TWO deadlifting platforms with racks and ONE stand alone squat rack. There is no excuse for that with a gym this size. On multiple occasions I have had to wait a ridiculous amount of time to finish my workout. Groups of two will show up and instead of working out on one platform together, they will take up both platforms for over an hour. You find people doing stupid stuff on the platforms like Bosu Ball balancing nonsense when there is a dedicated area with turf for that. I want to be able to walk in, do my squats, deadlifts, military press, bench and leave. That feels next to impossible sometimes. THEY ABSOLUTLY NEED MORE PLATFORMS AND SQUAT RACKS. If you want to lift heavy and not "wonder around" doing ridiculous machine lifts, this gym can be frustrating at times.

Please read this post if you are considering a membership at TFF.My wife and I have been loyal customers since the fall of 2015, and have gone to the Plano, Allen, and Garland locations. The staff has always been very friendly, and we thought that it was a good value for the money (we have also been members of LA Fitness and Lifetime).However, during COVID, we found out just how difficult it was to suspend or cancel memberships, and how they use this tactic to steal money from their members. They require you to make any changes to your account in person...which was impossible during the lockdown, so for 3 months we were charged membership fees, and when the gyms opened back up, we were firmly told that there were no refunds.Now, earlier this year, we moved, and since another gym was more convenient, we (wife and I) cancelled our membership (individually, in person, as required), and thought everything was done. A month later, we noticed the charges on our credit cards, so called and asked why, and were told that they had "no record of cancellation, and my account was suspended instead of cancelled". So again, we went in person to cancel everything, and were told that "everything is cancelled and you're all set!".Fast forward 4 months and we're still in the same situation, STILL having to pay monthly dues, and we just found out that our son (who is a minor) just had his "unpaid dues" sent to collections even though none of us were contacted or even aware that he had a separate account (vs a member of our accounts).To be clear: none of us have been in a TFF location since May.So, customer beware: if you plan on joining TFF, make sure you never plan on leaving!

I've been a member of this branch for a year now, and during that time, I've found their equipment and maintenance to be quite satisfactory. The overall environment is decent, and the standout feature is their kid's club, which is a great perk for parents. However, there has been a recent change in management, resulting in a significant turnover of staff. It's important to be cautious as the new management appears to prioritize revenue over customer satisfaction.I had initially signed up for a personal training program, but due to its high cost, I requested to cancel it. They suggested freezing my enrollment instead. Unfortunately, after six months without any prior notification, they resumed charging my credit card. I only noticed this after a few months had passed, and when I asked for a refund, the manager denied my request, even for the most recent month. This experience has been quite disappointing.

Don't ever believe the discount sales pitch from the so-called managers here. At first I came here and their front desk manager person told me it would only cost me $10 a month, then they deducted me $20, which I thought was reasonable, but then I saw a 59 bill on my phone app, and before it was even deducted I asked that manager what this 59 was, and he said don't worry about it, I have a discount so it won't CHARGE me, and by the time a month had passed they CHARGED me $59, I went to the gym to talk to them to clear it up but that manager didn't acknowledge the fact that he told me I didn't need to pay the $59 and told me that the $59 was an annual fee that everyone needs to pay. What I feel bad about is not that I need to pay the annual fee, but the fact that they didn't tell me about this money when I got my membership, but they CHARGED me three times without my knowledge, which makes me feel like it's a setup and it's a ploy on their part. I took the membership with my friends and she had the same trouble but she said we didn't videotape or sign a contract and had to admit it.If you have experienced being scammed the same way please contact me and maybe we can do something together.

Family Fitness is an absolute great place. Today we came to check it out and by looking at it, this is a place where you can find peace and calmness. They have absolute great costumer service for example Alexis the general manager attended us very well , and if you were to ever to come to Family Texas fitness I’d recommend to sign in with him because he has a very amazing personality and is very patience with others.

I've been going to this gym for about a year now and I've had a trainer during that time, Mitchell. He's always given me the proper instructions with every exercise, and with him personally it's like having your bro there with you, so it's just great. The actual gym itself is run well by the manager Alexis in my opinion, and keeps every person going to the gym informed about what new things are going on, updates on plans and pricing, etc.Just a good all around gym to go to with people who only want to help others reach their goals.

Sebastian has made me felt welcomed and always help me around.

Sebastián at the front desk was the best dealThanks so much for his help and information