Texas Family Fitness in Plano offers a welcoming atmosphere and a diverse range of equipment to cater to all fitness levels. Under the leadership of General Manager Alexis, the staff excels in customer service, keeping members updated and addressing concerns promptly. The gym features an indoor track, various cardio machines, free weights, and fitness classes. Although the facilities are generally clean and well-maintained, some sanitizing stations and older equipment may need improvement.
While many members appreciate the friendly environment and professionalism, some have reported issues with the billing system and management's transparency. Overall, Texas Family Fitness provides a quality workout experience, especially for those who value community and support from staff.
Pros:
- Excellent customer service
- Friendly and helpful staff
- Diverse range of equipment
- Indoor track available
- Fitness classes offered
- Clean facilities
- Good for all fitness levels
- Reasonably priced
- Kid's club available
- Comfortable and welcoming environment
Cons:
- Billing issues reported
- Some outdated equipment
- Limited sanitizing stations
Location / Contact
- Address: 910 W Parker Rd #250, Plano, TX 75075, United States
- Phone:+1 972-424-8790
- Website:texasfamilyfitness.com
Rating Stats
Reviews (130)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 130 reviews.
The address is: 910 W Parker Rd #250, Plano, TX 75075, United States .
The contact number is +1 972-424-8790
This service is listed under Gym .
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Hamzat Adamu
9 months ago
I always come in and the gym is always organized and clean and the new workout machines are good, I always talk to Sebastian at the front he’s helpful
Esteban Olmedo
9 months ago
The place is amazing to be at, employees are super cool, especially Sebastian, helps me with different exercises and very nice guy.
Alexis Gonzalez
9 months ago
Best Gym i’ve been to, employee Sebastian Romero really helped me feel comfortable when giving me a tour the workers help with nutrition and all that good stuff.👍🏼 …
Kenedee
9 months ago
Been attending the gym for two years now, very good service. Especially front desk always friendly, specifically Noah.
Victor Hjelm
9 months ago
This is a very nice gym. Very good equipment and also very spacious. The staff were also very friendly and polite, especially Sebastian. He was very helpful with anything I needed.
Savitar God of Speed
9 months ago
Shady business. They kept charging my account long after I canceled my membership. Called customer service over 10 times before I finally got someone who said, "I don't know, I'm new". Tried to speak with the club manager but he just gave me a number to call. Even after saying himself, "You shouldn't have been charged ". Read all the other 1 star comments to realize how this is common this is and if you run into this issue like most people have... GOOD LUCK!
furki
9 months ago
This gym literally scams you. When you sign up they tell you it is going to be 20$ a month and they get your credit card information. When the payment is supposed to be submitted they don’t follow through. After couple of days they submit a charge of 43$. When you tell them that they mischarged you they tell you “it’s late payment fee”. I don’t know how there is late payment fee when the corporate is supposed to pull the money automatically. Anyhow I have been dealing on and off with this company, they are not worth signing up don’t be fooled.
Mona Joseph
9 months ago
I am very impressed with the quality of the gym equipment and offered fitness classes like cycle, yoga and Pilates. Also Noah Sears at the front desk is the person to ask questions too. He has been very patient and kind when advising and looking up membership details for me.
RaZe Sight
9 months ago
Been going to this gym for a couple of years. The equipment is very diverse and well kept. The front desk team is very helpful and friendly, in particular Sebastian is outstanding and has always helped me with any questions or concerns I have had.
Cade Swanson
10 months ago
Great customer service by the front desk attendant Noah Sears.