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Located in Pleasanton, California, 24 Hour Fitness is a well-equipped gym with a variety of amenities, including cardio machines, weights, a pool, and group classes. Despite its ample facilities, the gym struggles with overcrowding during peak hours, cleanliness issues in locker rooms, and maintenance problems with equipment. Additionally, several customers have expressed dissatisfaction with the membership cancellation process and limited operational hours.

However, many members praise the friendly and professional staff, spacious parking, and the variety of workout options available. With some improvements, 24 Hour Fitness has the potential to provide a higher-quality experience for its members.

Pros:

  • Wide variety of equipment.
  • Friendly and helpful staff.
  • Spacious parking lot.
  • Good overall vibe.
  • Clean and organized gym.
  • Large selection of cardio machines.
  • Swimming pool and basketball court.
  • Group fitness classes available.
  • Clean shower and locker area.
  • Convenient location.

Cons:

  • Tends to get overcrowded during peak hours.
  • Cleanliness of locker rooms needs improvement.
  • Broken or poorly maintained equipment.

Location / Contact

Rating Stats

3.7

out of 5.0

31 reviews
5.0
14 reviews
4.0
21 reviews
3.0
23 reviews
2.0
33 reviews
1.0

Reviews (122)

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During my recent visit to 24 Hour Fitness in Pleasanton, California, I found the overall experience to be decent, but there are areas that could use improvement.The facility was clean and well-maintained, with a good selection of equipment. Staff members were friendly and helpful. However, the gym tends to get overcrowded during peak hours, making it challenging to navigate. The cleanliness of the locker rooms and showers could be better, and the variety of group fitness classes is somewhat limited.With some adjustments, such as addressing overcrowding, improving cleanliness, and expanding class offerings, this gym has the potential to provide an even better experience for its members.

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Gym will randomly close early. It was supposed to close at 10 and they kicked us out at 930

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I've been a member since they opened. I was a member of the previous club in Pleasanton, and before that, in San Carlos. They have all of the weights I need, along with a hot tub, wet sauna, dry sauna, pool, basketball court and racketball courts. They have had some problems with my membership records, where they had 2 customer accounts that included parts of my information, which caused many conversations with management and corporate, before it was resolved. It can also get very busy. And they dont keep up with broken equipment or the lightbulbs or even making sure the hot tub is full of water. If it weren't for these problems, I would rate them higher.

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Really nice and clean gym in Pleasanton. It's the first 24 hour fitness experience where an employee said hello when I walked in :)They need new cable accessories, but other than that it's pretty good!

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Clean facility, good amount of machine equipments.

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A great day to use the pool. I used the kickboard my hour @ the gym today 24 Fitness in Pleasanton...... I had a good workout..........

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Out of all the 24s I've been to, this was probably the best looking one. It has all the amenities. Weights, machines galore, all kinds of cardio machines upstairs, basketball court, racquet ball, and a swimming pool.

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Been a remember for 11 years and since COVID everything went downhill. Extremely poor managed GYM. They have been out of paper towel for the past 5 days, so not sanitary at all.Equipments are broken and not maintained. When you approach management to complain, they are not receptive to feedback. Save your money and go somewhere else

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Large, clean facility. Staff are friendly and helpful. Great place to work out!

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First time there but good, helpful service and appeared relatively clean although I didn't go in the locker rooms.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 122 reviews.

The address is: 4770 Willow Rd, Pleasanton, CA 94588, United States .

The contact number is +1 925-463-1515

This service is listed under Gym .

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