Fitness 19, located in Pleasanton, CA, offers a spacious gym environment equipped with a wide range of machines to fit various workout needs. The gym provides a welcoming atmosphere, which many members appreciate thanks to the friendly and attentive staff. Though the gym excels in having abundant equipment and good ventilation, there have been instances of poor customer service and hygiene issues.
Some members have highlighted problems with the management's communication and bullying behavior among the staff. Despite these drawbacks, many members are satisfied with the overall value, variety of equipment, and inclusive, supportive atmosphere provided at the gym.
Pros:
- Friendly and attentive staff
- Wide range of workout equipment
- Good ventilation and air conditioning
- Welcoming and supportive atmosphere
- Spacious layout
- Cleanliness (as noted by some members)
- Reasonable membership prices
- Effective and knowledgeable personal trainers
- Inclusive environment for all fitness levels
Cons:
- Instances of poor customer service
- Hygiene issues in restrooms and gym area
- Negative interactions with certain staff members
Location / Contact
- Address: 4250 Rosewood Dr, Pleasanton, CA 94588, United States
- Phone:+1 925-416-1100
- Email:[email protected]
- Website:fit19.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 120 reviews.
The address is: 4250 Rosewood Dr, Pleasanton, CA 94588, United States .
The contact number is +1 925-416-1100
This service is listed under Gym .
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Zahraa Alsaffar
3 years ago
M K
3 years ago
Live this Gym. The drawback is their extremely loud music.
Ed Gable
3 years ago
Great equipment excellent staff, and the vibe is awesome
Steve Stewart
3 years ago
it was a good place to work out will be back after cov19 and
S Haki
3 years ago
I signed up because they told me we will stay open, just on 2 weeks they are closed. Now I want to cancel my membership and no one answer the phone.
Stacy Johnson
3 years ago
When you actually need assistance when it comes to the membership, due to medical conditions and many medical costs, Abby at the Pleasanton location will basically tell you to go F yourself that it's not her problem. Too bad. When your main priority is keeping your family member from dying... they don't care. Offering no help. Ask for her manager and she will tell you there is no way to contact this person, send her an email and she will forward it on for you. They had and still have the worst customer service. I'd look for ANY other gym possible, skip this one!!
Rajeev Gupta
3 years ago
Had been a member for over 5 years, the facility has gotten worse over a period of time. Most equipments like elliptical are broken. Over crowded on the weights and machines. Finally decided to cancel, and they sent me to a financial company - which I find strange and they gave me a hard time and added up fees that they should not have. Might be that they are going through some financial troubles.I would recommend other fitness centers.
Beverly De Luca
3 years ago
I have taken a Tues/Thurs 6:00 AM yoga class for 5 years at Fitness 19 in Pleasanton. Class was very well attended , at least 20 - 25 people. The class was cancelled because the wonderful instructor was taking a class to further her career - wonderful. However, management did not share the members concern about finding a GOOD instructor to reinstate the class and even argued that "they would not spend $100 for one class." Since management did not value their loyal clients and their needs , I choose to cancel my membership.
Jose A Felix
3 years ago
I really love it. Every day I go I feel so comfortable. Installations are very clean. I just arrived to town it has been a good place to meet some nice people. Receptionists are friendly. Robert and Lou are two incredible persons; thanks God for them.
Maxine Zepeda
3 years ago
I’ve totally been enjoying my workouts at Fitness 19. The staff is competent and friendly. The equipment is top notch. I workout on a daily basis and feel extremely safe at all times. At any given time there haven’t been more than a handful of people there. So it’s super easy to social distance and everyone is so respectful about keeping machines and equipment clean. Everyone wipes down whatever they’re working out on before and after. The staff is constantly sanitizing al areas, including bathrooms, and even the hand dryers. I use an AMT machine fir a portion of my workout and I’m usually the only one in the entire row which consists of approximately 10 machines. Besides workouts helping you physically it is a mental boost as well. It’s gets the endorphins flowing as well as the dopamine. And everyone always wears masks. Because of all the precautions that they take it’s difficult to believe they are being asked to close their doors temporarily. So sad. But, I’ll be one of the first to return when they’ll be open for business again.