Fitness 19

I’d honestly leave a negative review if I could. There is so much miscommunication among so many of the employees, which les to me being charged for a few fitness training classes, that I never attended. I had canceled the training session once I learned there was a fee, and it was part of a program that you pay for, after signing up for free sessions. I called a few times to speak with somebody to cancel and get my refund. Nobody could help me over the phone and I never received a phone call back from the manager. I had to physically show up and speak to somebody in order to get my refund. I definitely recommend the fitness 19 in Dublin though. No issues there.

i’ve come here a couple of times & was impressed by the selection of machines. there’s a lot more variety than the oakland gym which was exciting for me. I was under the impression that all the gyms were the same, they’re not. this gym has a hack squat, dedicate hip thrust machine, squat press & others I don’t remember the name of. I came here late afternoon & it wasn’t too packed. I was able to get the machines I needed by the time I needed them. it’s well ventilated & the ac thankfully works.downside of this gym, it’s dirty. it’s like, shockingly dirty. water stations have pink gunk on them, the ladies bathroom was dirty, the hand dryer had gunk buildup on it, the machines were dusty af. this gym would greatly benefit having professional cleaners. that was the only critique I have, otherwise great gym. it’s big, well ventilated, & the staff is friendly.

When I started my membership with this gym I was surprised by the cleanliness and how organized this gym was. today I feel disappointed because I see that these practices are being lost I don't see any employee walking around observing that the equipment is in place and that the place is clean. The water fountains are super dirty, maybe I'd better retire to someone else if this situation is not solved.

Lots of equipment and spacious. The staffing is unequal. Sometimes you see four or five staff members sitting around talking and other times just one and you can't tell where he/she is if you need something. Members, especially youngsters, are turning the gym into their bedroom by wearing flipflops and pajama bottoms. No common decency.

I would give 5 stars for the equipments and for Mr Julian he answered for all my questions. But I am giving 3 stars because the front desk person is not friendly, I tried to contact Chad Lee, I'm not happy with the way he responded, I felt he is not friendly and didn't get proper help. I May be wrong,I visit Pleasanton location also , I will update the review if my opinion changes. I finally got a premium membership setup at Dublin location.

I like to make everyone aware of the poor and dishonest managers here at this location.Josh and other management personals promised me to cancel the subscription within a week for free but ended up charging me ~$450. When I inquired I got false and dishonest answers.Josh and Chad both if you interact with them be extra careful. Don't take their word verbally, get everything in email or written form.Edit:Response to Rich's message below.Hi Rich,Thank you for showing responsible attitude. I sent you detailed report of fraudulent behaviour by your managers Josh and Chad.Let me know if you need further details.Edit:Hi Rich,I explained how the $450 was charged and how I demand the full refund back for personal training sessions I was charged and now I am forced to take.I also sent you detailed explanation in the email.Edit:Rich who is district manager (that does not work at this venue specifically), showed professionalism and helped resolve the issue.It still took lots of phone calls, emails, messages to get this thing fixed. I still recommend be extra cautious while dealing with management (Josh specifically) or any staff at this venue.Edit:(8/4/23)Fitness19 again started to charge my account without explanation. I raised this issue to Rich. Never do any business with this location.Edit(8/12/23)Ended up cancelling membership. Rich (district manager) was only helpful and professional from management. Cancelled due to lack of transparency and their local management's (Josh & Chad) desperation to up-sale with unethical ways.

We love Fitness 19 and that is why we have been members for so long. Equipment - being cardio or weights - consistently works. Staff is very friendly and always willing to help. No pretenses and no posers here in the morning hours - love it!!

When my fam decided to cancel my account, I faced significant hurdles due to their lack of transparent cancellation guidance. The gym's sales representatives were forceful in promoting their training program, creating a situation where clients felt obligated to commit without fully understanding the cancellation process.Attempting to cancel my account became a frustrating ordeal as I discovered the lack of clear instructions and support. This issue has had a direct impact on my ability to terminate my membership in a timely manner.

I wanted to share my brief but unfortunate experience with Fitness 19, in the hopes that it helps others make informed decisions. Within just 10 days, I opened and closed my account due to some concerning issues. The manager, Josh, initially tempted me with a free session, only to later pressure me into committing to a three-month personal training program. Despite expressing my desire to cancel before starting the sessions, I was given false assurances. When I finally tried to cancel, I was told it was too late because I took a free welcoming session, despite not having received any regular training sessions. It's essential to exercise caution when dealing with Fitness 19 and individuals like Josh, ensuring you fully understand the terms and conditions before committing to anything. Let's strive for transparency and honesty in all our interactions, and may we all have positive fitness journeys!

Three stars because:Space is not big enough and the crowd gets bigger so it takes a while to get a turn for the machines.Also, it is very critical to get the machines fixed immediately as it adds up to the frustration of having to wait for a turn.As an instance, this leg press has been out for a week now.