Crunch Fitness - Braintree

Not bad

This place is absolutely horrible to deal with. I moved away 1.5 yrs ago and have tried to cancel my membership for months and have gotten brushed off left and right because "the manager isn't in" . Eventually they gave me a website to fill out a cancelation form. After submitting, I got a call from a foreign call center who told me I needed to pay an additional month due to the 30day policy, which is ridiculous since Ive been trying to cancel for 6months to a year. Their policies are designed to trap you in. You cant cancel if you cant get ahold of a manager who is "not here", and then when you finally get the link, they will extort you for one last month.

The gym is a fraud. My daughter signed up for a year membership on Jan 25 2022 and her membership should have expired this year by December. The gym continues to charge money to our account because they claimed they had informed us that when we freeze the account the membership would be extended and we would have to pay the annual membership fees two times which is $59 plus every month $12.99 which is a huge lie. Nobody informed to daughter when she freeze her membership she need to pay the annual fee twice a year. So parents please please don’t send your teenagers to this gym. I will complain about this fraud to better business bureaus.

Nice gym

terrible gym, always packed and when you try to cancel your membership they charge you for the next month plus 55$. terrible business practices

You have to give 30 days notice for cancelation, even After contract period. Talked to the manager:Me: I can understand if you need 7-10 days notice but if you say 30 days, that's an average length for a month, you might as well say we will charge you an extra month after cancelation regardless.Her: You can say that.Just so you know you will always have to pay for an extra month. However you take is up to you.

Would give it 0 if that was an option. This white boy training manager comes up to my girlfriend and I working out and tells us we shouldn’t and cant do that together or we have to leave. These white boys spent 50 minutes staring at us girls working out together and wanted to come up to tell us they were staring at us watching us. Um hello when is it ever ok to force yourself onto people who are working on injury prevention and muscle growth when you are a simple Crunch personal trainer or manager whoever he was he was rude and dirty. The gym was quite because no one was there so I guess they had time to stare and harass women today

I’ve been a member at CF Braintree for about 2 years, so I think I meet the minimum requirements to leave a review. My gym hours are usually 5AM-6:30am/7am. They’ve gone through several employees in the last 2 years, more than your normal rate. There’s been times when I’d arrive to this gym at 5AM and the door isn’t open bc their employees quit or didn’t show up on time to open. They constantly need machine maintenance and take weeks or months to get it fixed. They never clean the studio room where they hold group classes. There’s always mountains of dust bunnies. The worst part is the current front desk staff they have now (5AM shift), you can absolutely tell she hates working there. Today was my last straw, i walked over to a machine that was out of order that was in perfect shape just yesterday. I don’t have the patience to deal with this gym anymore. I understand, you get what you pay for, but is it even a gym if the equipment is always broken? The rude front desk lady just added the icing on the cake. I canceled my membership today.

Nice place to work out

way to crowded now all rosy people in there cant even workout sucks