Planet Fitness in Racine, WI, located at the Regency Mall, offers a welcoming and clean environment for fitness enthusiasts of all levels. Open 24 hours most days, it ensures great flexibility. The gym features a wide range of equipment and amenities such as hydro massage beds, tanning, and total body enhancement, making it an excellent value for its price. However, it has faced issues with cleanliness and customer service during peak hours or ongoing construction.
While most members appreciate the professional and friendly staff, some have reported difficulties with membership cancellations and occasional crowding, especially during peak times. Despite these drawbacks, Planet Fitness remains a popular choice due to its affordability and comprehensive facilities.
Pros:
- Friendly and helpful staff
- Clean environment
- Affordable membership fees
- Wide range of equipment
- Hydro massage and tanning amenities
- Spacious with many options
- Open 24 hours most days
- No judgement zone
- Conveniently located
- Free day pass for prospective members
Cons:
- Difficult membership cancellation process
- Issues with cleanliness during peak hours
- Inconsistent customer service experiences
Location / Contact
- Address: 5748 Durand Ave, Racine, WI 53406, United States
- Phone:+1 262-554-0209
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 5748 Durand Ave, Racine, WI 53406, United States .
The contact number is +1 262-554-0209
This service is listed under Gym .
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Toya S.
2 years ago
Still have to wear a mask and social distance but the times I've gone it hasn't been altered my workout and the equipment availability they do have signs on equipment that u cant use in order to provide more distance they also have hand sanitizer at the cleaning station as well they are not open 24/7 yet I've called them to have that changed on google if u dont feel ready yet u will have to go into the gym to freeze ur account if u want to wait a lil longer or cancel all together
Penny Strohkirch
2 years ago
Best gym!!! Awesome value!! Clean machines. Super friendly staff. Love the amenities for the price. Quick and convenient. Other gym-goers always happy!!
Robert Paulson
2 years ago
The gym is fine. Often overcrowded, but for 10/mo what can you expect? The low rating is due to the fact they have not gone back to 24 hours yet.
Jared Rasmussen
2 years ago
Avoid at all costs! For one, this location entered into an agreement with Xperience Fitness in Racine to purchase their members' contracts when it closed with NO notification for the Xperience members until they started to get billed. Secondly, I had to freeze my service because of the pandemic. I wanted to cancel outright, but they would not allow me to cancel without appearing in-person, so I accepted the conditions of the freeze, which they allowed me to do by phone. I called February 17 to extend my freeze, which they had allowed me to do by phone in the past, but then told me that their policies changed (again, unbeknownst to members like me) and freezes needed to be done in person. I traveled to the location, 11 miles each way, on my lunch break on February 17, and then they charged me that same day for a month of service that I never got. I had to call and email the store several times, and though the associates agreed with my plight, the managers refused to issue me a refund. If you value your money, do not go to Planet Fitness; it was fine at one point, but now they nickel and dime their members and do not communicate with them important policy changes that will ultimately affect your account.
Miersa Ortiz
2 years ago
Very clean. Really pleasant friendly staff. No judgement zone for real! Nice facility! Bathrooms & showers super clean and nice. I enjoy the red light therapy as well, Big plus!!
Juan Muro
2 years ago
Facility is moderately clean. Just your standard planet fitness.Update: this location has done a 180 downhill since my last review. Staff there now is very careless and don’t take complaints seriously. I will not be coming to this location anymore.
Samantha McGehee
2 years ago
I tan religiously but be sure to clean the stand ups and lay downs before and after yourself because they sure as hell dont. The last time I had #7 there was previous garbage and it smelled like that persons gross body. I know that's PEOPLE animals not picking up after themselves but thats on planet too to clean up after there guests if they rudely don't.
Distarcha Davison
2 years ago
I have had the worst experience trying to cancel my membership. I decided to go with another gym, never went to Planet fitness besides to cancel the membership. As of today 12/24/20 after being told my membership was canceled, I'm still being charged. I've gone to the facility several times, called several times, was told my membership was canceled but never received a confirmation email and now after 1 year they're still charging me. At this point I'm tired of the run around and feel I should seek legal action. This is absolutely ridiculous.
Eva Gerardo
2 years ago
I enjoy the gym a lot though I have been away due to a heart attack/ heart failure.I was gone fo 5 months and it was nice to walk back in,be recognized right away with a warm welcome back, hope you're feeling better, let us know if you need anything and enjoy your workout.
Steve Roob
2 years ago
Great gym! They are always very clean and the staff is willing to help out when you need something. Love the assortment of machines and how many there are; never have to wait to use a machine.