Gold's Gym Richardson

Loved the gym, had to cancel my membership because of moving back in january. suddenly im being charged again after not being charged since january and being told i never tried to cancel

I love this Gold’s gym everyone is very friendly and the gym is always clean. The gym also has a wide variety of options for everyone. They also have good prices on Gold’s gear which I thought would be over priced!

Misleading senior citizens and using underhanded tactics to get signatures on 'contracts' disguised as waiver forms for guests then refusing to issue refunds, among other integrity issues. Find another gym that won't rip you off then refuse to own the screw up.

This golds gym is the worst in providing service I signed up for a year contact which they overcharged me $20 and refused to give it back, even though the GM told me he would. I was going back to renew the membership when the GM and the AGM were just flat out rude to me. They changed their stories like they were in high school! I hope this wasn’t a racist deal for POC! Cmon you guys gotta do better it’s almost 2020

Reception person gave me wrong info that if I cancel the membership within 3 days then I won’t be charged but today they charged me for monthly fee.I asked them to refund the money since i canceled on the third day and i have not used their gym since then...but they are saying no for refund. Will never visit this gym again.

It will require a legal team to get this place to stop drafting monthly payments, even when you go in person to sign the necessary documents to cancel your membership bc you are relocating 4h away. For almost 6m now Gold's continues to reimburse me of fees only to draft again without my consent. Horrible business compliance capabilities.

My mother in law came to visit and was denied a day pass because her ID was not local. Paying 45 dollars a month I would hope the gym I go to would prioritize the health of their members and their families rather than prioritizing profits in their wallet. Very upset about their customer service.

Do not join Gold's Gym. When I went to sign up I was told that I could sign up for a month-to-month plan instead of committing to an annual plan. When I called the gym to submit my cancellation due to concerns with COVID-19 they said I had signed up for an annual plan. In order to cancel I had to pay an early termination fee of $100 instead of paying for month's membership fee as I was told at the gym. Completely unprofessional. I would not recommend this facility to anyone.

Been coming to this gym ever since the Plano one was destroyed by a storm. This Golds is superior - clean, friendly staff, excellent selection of machines, tons of various classes and bomb personal trainers! The AGM is considerably hardworking and always eager to please!

I have called them 3 times to suspend my membership due to the pandemic and all 3 times I have had to wait crazy amounts of time to talk to someone. Once I get someone on the phone they tell me that my membership is suspended and that I will not be charged again but the next month I still see a charge from them and so on. I would not recommend to join Gold's gym to my worst enemy. Please stay away from these thieves. Oh and to cancel your membership there is a $100 fee!!!!