Gold's Gym Richardson

I love gold's gym, this locations is going downhill. The new manager is not cool, and staff complain about her also. My friend was not liking her, she left her kids at the kids club with the amazing young ladies (Liz and Alicia) but we both switched locations because of the manager. Giving gold's gym a bad name.

After my 1 year commitment I wanted to cancel the membership, so I went in person to the gym at the beginning of April and they told me it was cancel. They kept withdrawing money from my bank til June almost $78. After 2 more trips to the location and several phone calls they return just $38!

Had a bad experience with this Gold's Gym. Just moved in from out of town and hadn't switched over to a Texas DL yet. Showed the front desk guy my apartment lease contract (bigger guy). He was extremely rude and made snarky remarks. If you're going to have a customer service job treat prospect customers with respect. The sales rep was really pushy and nasty. On the way out he was like oh yeah since you're not local residents you can't come back to use your 3 day membership since you're not local residents. Overall nice facility but the staff is below par. I would recommend going somewhere else.

I've been a Gold's member through 3 gyms. Started at Arapaho (which I still miss and think was the best of the 3), then to Plano, and now Richardson. While Richardson isn't as spacious or setup as well as Plano, the gym and facility is still really nice. I've always had positive interactions with staff. One of the trainers (Dustin) thinks he has priority over gym member's use of facilities, but outside of that it's all been great. A few hiccups here and there with equipment. Mentioned many of them to front desk and most don't get repaired unless mentioned multiple times, but they do eventually repair the equipment. I'd give it 5 stars with just a tad more effort and perhaps a slightly better layout and more stretch room (where's the band stretcher that all other local Gold's have had?), but overall I'm very satisfied for the price paid. I'd recommend to anyone looking for an affordable local gym.

I apologize if you ever have to deal with Rick Onstott - he openly badmouths guests behind their back. Wildly unprofessional.

Very clean. Well laid out with plenty of cardio equipment. Straight-forward no BS sales / enrollment process.

was a member of plano location. gym was closed in march for remodeling...was not notified. continued to be charged biweekly membership fee. requested refund but none as of yet.

This gym is great, friendly staff and instructors. Would have given 5 stars if there were more body pump classes and body attack classes available.

Love this flagship gym! All of the equipment, pool is well maintained, all of their staff is sweet and accommodating, especially Rick Onstott.

I had a problem related to the Plano Golds Gym which closed in March due to storm damage. Mario and Mike helped me resolve it as soon as I contacted them. Excellent customer service!