24 Hour Fitness at Hilltop Mall, Richmond, CA, offers a mix of convenience and a range of workout options with various amenities like a pool, sauna, and plenty of cardio equipment. For those seeking flexibility, the gym’s operating hours accommodate early morning to late evening workouts, making it easier to fit fitness into a busy schedule. Easy parking and a location within a mall add to its convenience.
However, the cleanliness and maintenance of the facility are major concerns for many members. Numerous reviews cite dirty bathrooms, poorly maintained equipment, and unfriendly staff. The gym is often crowded, and the equipment is not always in working order. For a 24-hour gym, this location has received considerable criticism for its cleanliness and general disorganization.
Pros:
- Convenient location within a mall
- Wide range of workout options
- Ample parking available
- Flexible operating hours
- Friendly staff on occasion
- Good for cardio workouts
- Sauna and steam room available
- Decent selection of weights and machines
- Engaging workout environment
- Military-friendly
Cons:
- Dirty and poorly maintained bathrooms
- Many machines out of service frequently
- Often overcrowded and disorganized
Location / Contact
- Address: 2126 Hilltop Mall Rd, Richmond, CA 94806, United States
- Phone:+1 510-758-2224
- Website:24hourfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 100 reviews.
The address is: 2126 Hilltop Mall Rd, Richmond, CA 94806, United States .
The contact number is +1 510-758-2224
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
Faizi S
6 years ago
Surprisingly low rating, I like this place. Great staff members. Everything you need is here for a decent monthly charge. No need to complain.
John Narmontas
6 years ago
This gym is a joke. I don't know where the people that go here learned to lift but clearly no one taught them about how to put weights back. Allow for an extra half hour during your workout looking for the weight you need. Only one set of cables so be ready to wait in line to do lat pull downs. I've been to almost every 24 hour fitness in the east bay and this one is probably the worst. On the plus side though, you'll be so angry because you had to walk around looking for the dumbells you want to use that you'll probably set some new PRs.
Ahshalic Johnson
6 years ago
The A/C doesn't work most of the time and the spin class gets really hot. Often feels like a sauna, which makes it really hard to enjoy your work out or even get a good work out because you can breathe. I understand that things happen but it would be better if the staff at least acted like they cared. They could even purchase fans for the spin room which would help and be great customer service.
Yupeng Gu
6 years ago
This branch has extremely poor management. The staff is pushy and almost begging you to apply for their membership, but yell at you after you become a member. Often times the discount they offer you at the first place just magically disappears when you actually decide to become a member. They even charge you after you cancel your membership, so be aware and keep an eye on your credit card bill.Btw one of their staff called Thomas who sometimes shows up at the front desk and flirts with girls is the biggest jerk in the bay area. Most of the staff show no respect to their customers at all.
aldo e
6 years ago
I really enjoy working out at this gym because compared to Berkeley's 24, they have a greater selection of cardio machines, as well as a steam room and sauna. I haven't used their weight machines because I am recovering from an injury; however, from the looks of it, their facility also has a greater selection of both weights and machines. Parking is also really easy as they're located within the mall which helps accommodate with parking. I enjoy being able to work out and walk through the mall afterwards if I choose to do so. My only negative note would be that the men's locker room bathroom always smells like they use urine to mop, so I never use their restrooms. Thankfully, the mall has clean and working bathrooms or else I wouldn't visit this location.
Wagner Rusincoy
7 years ago
It's a look at that gym, in addition to having old machines, it's dirty and they steal constantly, it's an unsafe place to leave your things and the inefficiency of some workersThis is an unsafe place. So much styling and the staff is only no the phone and don't help you at all its a dirty place
Xavier Powell
7 years ago
Best time is early mornings and after 1030 pm weekends hit and miss with peak times
Engine Jo
7 years ago
It's pack at evening...stuffy and stinky..they need to open another location in san pablo or richmond..
Howard Sattler
7 years ago
Easy parking. Locker room is often dirty. Toilet area poorly maintained.
2lrn
7 years ago
The ladies lockers are often dirty. The place is quite busy, even during off peak hours. But it has a decent amount of cardio equipment. But the weights and the weight equipment are ANTIQUATED!!! I have not seen such bad equipment anywhere else and this seems to be a relatively new or new-er gym. When equipment is broke it seems to stay broke for a very long time. What's up with that?!!! The weight area is crammed. And many people are disrespectful to other patrons, i.e., loud talking with friends, carrying on a conversation on a phone while standing by your treadmill or stair master. Go to the locker or go outside if you want to talk. I don't want to hear what you have to say!This place gets a plus for its easy location and ample parking and for having a reasonable amount of cardio equipment. But judging from feedback and the gym's current state (dirtier than before), it looks like its management and employees do not take pride in their work and they are not there to keep customers, because nothing is done about it. Feedback is not only for potential patrons but also to help the management to bring it up to a reasonable standard, which would please gym users, and take pride in this place. I think, it is time to go above their heads and to complain to HQ.