Planet Fitness in Shelby Township, MI, offers a straightforward and welcoming environment for gym-goers of all types. The staff, known for their friendliness and professionalism, maintains a clean facility with a variety of modern equipment. The gym operates 24/7 on most days, providing ample time for everyone to get a workout in, regardless of their schedule. The reasonable pricing and additional perks for Black Card members, such as hydro massages and tanning beds, make it an appealing option. However, some customers have reported issues with customer service and equipment availability, particularly for more serious weightlifting needs.
Though generally well-received, a few concerns have been noted about the inconsistent enforcement of closing times and occasional staff unfriendliness. While most reviews highlight cleanliness and the positive attitude of the staff, some members have experienced billing issues and difficulties with refunds. Despite these drawbacks, the overall consensus is that Planet Fitness provides a good value for a local gym.
Pros:
- Clean and modern facility
- Friendly and helpful staff
- Reasonable pricing
- 24/7 operation on most days
- Variety of equipment
- Good amenities for Black Card members
- Easy enrollment process
- Less crowded
- Good temperature and ambiance
- Free pizza and bagel days
Cons:
- Occasional issues with customer service
- Limited equipment for serious weightlifters
- Inconsistent closing time enforcement
Location / Contact
- Address: 2020 Auburn Rd, Shelby Twp, MI 48317, United States
- Phone:+1 586-803-3766
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 2020 Auburn Rd, Shelby Twp, MI 48317, United States .
The contact number is +1 586-803-3766
This service is listed under Gym .
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Saryz
1 year ago
I want to invite a friend, I really enjoy going to the gym, love it🖤💜😎👍🏼 thanks for your service, always very friendly !!¡!!! …
faith marie
1 year ago
Clean , employees are friendly and helpful. So far this location is great. Besides the weekend hours suck...
Ann Ellison
1 year ago
Very clean place, get greeted everytime I come in. Workouts are great and I feel comfortable doing anything there. Love the vip benefits.
David Martin
1 year ago
Very clean, brand new PF. Staff is super friendly. Facilities are super nice. There are definitely bigger Planet Fitnesses with more space, but this one is great for a local gym.
Gina Foran
1 year ago
Absolutely horrible customer service. The people there don't help with anything and the equipment is always dirty. Plus there's additional fees that they don't tell you about, make sure to read the whole contract word for word because they won't disclose them.
A M
1 year ago
I’ve started membership in August and so far everything is great. New equipments, staff is cordial and facility is clean, including restrooms. It is a very good deal considering cost / benefit.
Jenna Giesey
1 year ago
Long story short, new staff has made this gym awful. Used to love it. Now a proud member of LifeTime Fitness.Used this gym for over a year. Had no issues being a Black Card Member until today. Staff members told me my yearly fee didn't process. (This is not on them, and I am not blaming them for this.) I was on a time crunch, and told them it was fine and I'd pay whatever but that I needed this done fast. The men I was dealing with were just fine. The woman who came over to help was quite rude, and gave me attitude when I asked her to repeat a total. SINCE I AM DEAF, you'd think she'd realize I missed the first one and that it may not be my fault. I understand that I was rushing, but I was never condescending or rude and didn't deserve that. They were also training a new staff member, so now he is trained that it is appropriate to treat a Deaf customer that way. It is her behavior that made me cancel my membership and go to LifeTime Troy instead. So sad to see the place go downhill.
Humberto Montenegro
1 year ago
Equipment looks really nice, crew is Super helpful answering all your questions. Her only get 4/5 because they are missing "free weights" and Olympic bars. Pricing seems accessible. We've been there for over a month now and are happy with services we are getting. 😎💪🏼 …
Isaac Jair Cordero Victoria
1 year ago
Cool place!The enroll process is very easy and there is plenty of equipment.
HaiDera Hollins
1 year ago
This location is smaller but still is nice. Has plenty of cleaning products to spray down in between sets