Gold's Gym North Round Rock

Well equipped box gym with lots of amenities for the price. Tons of equipment and have yet to be so busy I can't complete a workout. Staff is usually friendly and oddly never seem busy.

I signed up in may 2017. I moved in July 2017. I called to cancel due to moving in August 2017. Was then informed I had to mail in my cancellation. I mailed in my cancellation in December 2017. Then again in March 2018 Then AGAIN in September 2018. And it finally stopped charging me for a bit... Now as of March 2019 I am all of the sudden I am being charged not only double what I was charged originally. But being charged twice each month! Every time I call I get told I have to mail in my cancellation. And I still keep getting billed even after I do! I want my money back! Especially now that it has doubled and I am being charged twice a month!

Nice gym with good amount of equipment, but I took some classes here with Ruth Bruhn did not go well. I don't know if she doesn't know how to teach a class but the technique was wrong. I was bummed out that she took the popular spot teaching classes here. They need to recommend trainers who are fit not fat.

Overall nice gym. Only issue is everyone and their mom squats now and this gym only has 2 real squat racks. Needless to say there’s not enough, especially for how busy it tends to get. Other than that pretty decent place to workout.

Overall the equipment and cleanliness of the facilities are really good. It's a new gym, so I think that is expected. Most of the people I've encountered there are nice and helpful, but there are a few bad apples. For example, there was one older guy that uses the squat rack for an entire hour, which is fine. But, he got mad at me because I was racking weights onto an empty rod on the squat rack close to where he was. That kind of crude behavior shouldn't be tolerated at a gym where we want to create a supportive environment. In addition, I've also had a few not-so-pleasant encounters with one of the staffers at the front desk.

As an Ironman athlete, I have been swimming regularly for the last 4 to 5 months. I swam in this pool on 12/4/18 and this gym has the cleanest and best keep pool I have swam in while training. The pool and pool area was exceptionally clean, the water chemistry and temperature was excellent. The staff was friendly and courteous. I live in the north Houston area and I'm definitely coming back to this gym the next time I am in the Austin area.

Really nice new gym with quality equipment and stretching area. Plenty of cardio equipment on a Saturday morning. Men's locker room pretty clean. Would definitely attend again!

Alot bigger than you think looking from the outside. Sauna, full free weights, 40+ cardio machines, dedicated cycling area/yoga/ab/stretching areas. Friendly staff that don't go out of their way to bother you compared to other gold's gyms.

Very poor customer service. The manager name Brandan is not helpful and has attitude. I sign-up for Personal trainer on March 20th and then cancelled the PT program on next day March 21. But didn't get my refund back till now (July 2). I visited to gym like 15 times and called every 2nd day. Talked with other different representatives, they will write your name and cell number on sticky page and that's all.Talking with Brandan is like you need an appointment with president. He sit there but don't want an eye contact with you, a receptionist will ask him and he said he is busy while I see him that he is doing nothing all the time.Before sign-up of any thing in this gym, think at least 10 time. Otherwise you will not get your refund back.Not recommended.

I cancelled on 4/24/18 after billing errors that were not being corrected or refunded since joining in February. General manager Brandon Stidham is dishonest, does not follow through, and has poor customer service. On my cancellation form Brandon wrote “no further billing”. However, I was charged in May and after many attempts through email, phone, calling another local Golds Gym, and finally after contacting Golds “Headquarters” through Facebook, Brandon issued a refund at the Gym along with more excuses. Once again in June Golds attempted to draft my account, but was unable due to a block on my account from their unauthorized charges. I was also receiving automated phone calls and an email that my membership needed to be paid. I again contacted Brandon and after no response through email called the Gym. I was given an absurd excuse and he acted as if he knew little detail of my experience despite all of the past communication of which I have detailed documentation of. I asked for his regional manager’s contact information and was denied saying he would clear my account right then. After “needing to look into this” he called back assuring me my account has been “wiped clean” and there will be no more charges. I have little hope that it is indeed actually over as nothing Brandon has said was actually followed through, but I’m crossing my fingers as I’ve been dealing with their errors since February.