Planet Fitness located at 29 Traders Way, Salem, MA, offers a 24/7 gym service with a wide range of equipment and amenities. The facility is known for its clean environment, friendly staff, and a non-judgmental atmosphere, providing both cardio and strength training options. Black Card members enjoy additional perks like hydromassage and tanning facilities. Despite some complaints about equipment maintenance and overcrowding, the gym's affordability and comprehensive fitness solutions make it a popular choice among locals.
Many reviews praised the management, particularly the manager Joshua, for creating a welcoming and family-like atmosphere. The gym also provides ample cardio machines, stretching areas, and massage chairs. While it has received some criticism for overcrowded peak times and occasional customer service issues, its overall value for money and accessibility offer a strong incentive for fitness enthusiasts to consider Planet Fitness in Salem.
Pros:
- Open 24/7
- Clean facility
- Friendly staff
- Affordable membership
- Hydromassage and tanning for Black Card members
- Ample cardio machines
- Welcoming atmosphere
- Non-judgmental environment
- Convenient location
- Good management and customer service
Cons:
- Crowded during peak times
- Some equipment maintenance issues
- Occasional customer service complaints
Location / Contact
- Address: 29 Traders Way, Salem, MA 01970, United States
- Phone:+1 978-744-4449
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 120 reviews.
The address is: 29 Traders Way, Salem, MA 01970, United States .
The contact number is +1 978-744-4449
This service is listed under Gym .
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4 years ago
Terrible scam. Fees not disclosed, told one thing and charged another. The whole place is a scam. Not worth it at all. Do yourself a favor and sign up for a reputable gym where you know what your getting and what your actually paying for. Place is run by a bunch of “ten” year old millennials who think they know everything. One lie after another. No courtesy or respect for customers, deceptive business practices.Run far away from this place!Response to the response:Sorry to inform but we did speak to the manager. His name is Ian, could care less.His reply was “if you don’t like it too bad...I’ll just freeze your account and still charge you anyway” so obviously this is how customers get treated on a daily basis.They don’t care and customers don’t matter. Customer service is not a priority here.It’s unfortunate that plant fitness endorses such terrible business practices. Unfortunately and ultimately the customer suffers as a result and will never do business again with your company. Thank you
John McCatherin
4 years ago
Went as a guest. On the smaller side but convenient location.Hate talking to front desk girl while she cant look up from her phone however.They do get a star for having purple tootie friooties tho.
Keizer Sauza
4 years ago
Selection of devices is good. Noisy, dirty, majority of attendees do not clean after themselves, a lot of them loudly talking to their shitsmartphones, the staff generally does not care about anything
cornchild1
4 years ago
Dozens of elliptical machines. Stationery bikes and treadmills. Perfect gym for cardio workouts. Some weight machines are very good. Some free weights. It gets real busy between 5pm-7pm. Very friendly staff... For $10/month it is a very good deal.
margaret pike
4 years ago
Broken equipment. Only noticed one in 20 people wipe down equipment after use. EVERY barrel was full. Floor in massage room was sticky. Massage chair they had me use was more than half broken. I have been to several in the past month and this is the only one I will never come back to. Sad it can’t keep up standards like the others.
Alexis F.
4 years ago
This is a better branch of Planet Fitness. The equipment is updated. There are many machines. It is clean and it's open 24/7. As a black card without my card handy, they used the bar code and didn't give me any trouble getting in.
Ellen S.
4 years ago
I go with my sister and I have to say it is pretty run down.Lots of the equipment are out of order. Especially in the 30 minute work out room.So many people do not wipe the equipment down after they work out (gross)I have yet found a bike were I can plug in my head phones that actually works with the tv! Same for closed caption!!
Steve Spong
4 years ago
I purchased a Black card many years ago since I travel frequently. I decided to try this location. Upon my arrival I was not greeted. The individual behind the desk was more interested in his phone then paying attention. I presented my card to be scanned. The employee pointed to the scanner only a few inches from his elbow. I assumed he want me to reach over all of the clutter on the desk to scan my self in since he went right back to his phone.My workout was fine I had no issues with the equipment.After my workout I went to shower. The shower area was dark and in need of repair. The first shower stall had a broken handle that I scratch myself on and the second one took about 10 minutes to actually get hot water.Luckily there are other PFs that I can visit while I'm in the area.
Stephanie Sweet
5 years ago
Best gym...manager Dylan is awesome and staff are friendly and encouragingNo reason to go anywhere else Planet Fitness Salem is really the best
Noor Chehab
5 years ago
This gym has a huge variety of machines and has different rooms for stretching, massages and tanning. The staff is really friendly