Crunch Fitness - San Mateo offers a comprehensive gym experience with a variety of equipment and numerous group classes included in the membership fee. Members consistently praise the cleanliness of the facility, maintained by dedicated staff like Alex. The gym also features a friendly atmosphere, ample parking, and accommodating management like Jade and Yasmeen.
Despite the positive aspects, some members face issues with busy periods, especially limited availability of squat and deadlift racks. Additionally, multiple reviews highlight concerns about membership cancellation procedures and customer service responsiveness.
Pros:
- Extremely clean facilities
- Friendly and helpful staff
- Lots of equipment
- Frequent group classes included
- Ample parking available
- Accommodating management
- Good value for money
- Nice steam room
- Top-notch personal trainers
- Convenient location
Cons:
- Limited availability of squat and deadlift racks
- Busy during peak hours
- Issues with membership cancellation procedures
Location / Contact
- Address: 1150 Park Pl, San Mateo, CA 94403, United States
- Phone:+1 650-212-4653
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 120 reviews.
The address is: 1150 Park Pl, San Mateo, CA 94403, United States .
The contact number is +1 650-212-4653
This service is listed under Gym .
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Jonathan Lovegren
7 years ago
Decent gym. As a powerlifter, the equipment is marginal. One platform and 2 squat racks. So there are often waits to use the good equipment. The quality of the equipment is good. Decently clean and well managed.
Noam Kedem
7 years ago
As far as gyms go, it's pretty good, apart from the music perhaps, but the thing that takes it to the next level are the yoga class instructors, such as Keith, Eileen, Felicia and Ben. Really top notch each with his/her own style. Good yoga space.
anupama aroonkumar
7 years ago
Worst customer service! People who work there including the Manager was very rude and not helpful when I approached them for cancelling my membership. I was given different directions every time I called, didn't get a response when an email was sent. I had not used the gym even for one day after I joined - I was told I cant achieve my goals if I didn't take the personal training and I would regret it and be the same after couple of months. Honestly the gym was clean and had good equipment's and I was very excited except for the people who work there, as they just want to force everyone into taking a PT and make money. I only wish we had this conversation before my card was swiped!
SMRITI SINGH
7 years ago
I workout with my trainer here and it is a great gym with lots of equipments that even during peak hours you won't have to wait. They have fun classes throughout the week which comes along with a $50 monthly membership fee. Trainer classes are really very pricey here, but the trainers are great and work really hard with you. The gym has a nice sauna which I love! If they can have a swimming pool as well, it will be perfect.
Chris Davis
8 years ago
Latest equipment in good quantity. Exactly what I need
Stephan Juchatz
8 years ago
nice gym, has everything you need
Chris Lee
8 years ago
Nicest Crunch gym I've been to in the Bay Area.
Alberto Villacorta
8 years ago
Nice facilities, but the location has a super high employee turn over rate. Probably not a good place to work.
jasminh
8 years ago
Crunch, San Mateo has the worst General Manager customer service I have ever encountered.He was rude, abrupt, subjective and animated while raising his voice to a member of more than 5 years with 7 members in my account and more than 120 referrals over the years.I called in to get help and unfortunately, the "General Manager named Mike" made matters worse.Crunch in San Mateo is a reputable establishment that does not need to have their name tarnished due to a WEAK conduct of an unprofessional General Manger.
Vincent Samuel
9 years ago
Great location to workout...staff are courteous..clean facility and lots of free weights..which is how I like it..haven't tried yoga yet...some day!!