Crunch Fitness - San Mateo

I have started working with Leona as my personal trainer immediately when I signed up with the facility (it’s super close to my office). I am 8 sessions in and it has been great so far. She will push you to succeed, while being mindful of your comfort level and any exercise limitations you might have. I found her to be responsive to feedback, flexible in terms of both scheduling sessions as well as their content, and overall great workout partner. The facility itself I love too - tons of equipment, clean and overall nice environment. Good choice!

This gym is the most clean gym I have ever been to around this area. The cleaning staff, Alex is the most hard working person I have ever encountered. I sometimes see staff just looking at their phones while there are no towels available for people and piles of clean towels are just sitting next to them. The photo is Alex cleaning up the entire air way. I seriously haven't seen anyone working this hard. When Alex is not at the gym, the gym starts getting filthy pretty quickly. He is the true star at this gym who really cares. I want the owner to know he should get paid more than anyone else working there. He makes the gym where I want to go everyday.

I attended Crunch Fitness in San Mateo for a few solid months and absolutely loved it there. I give the gym facility 5 stars. However, one day someone broke into my locker in the women’s locker room (yes, it was locked with a combo lock). My wallet containing very important valuables (my passport) was stolen from my gym bag. I know they have signs saying the gym is not liable for any lost or stolen items but I decided to let the front desk know anyways. The guy working just apologized and said there was nothing they could do. I went home feeling absolutely defeated. I called back the next day and spoke with someone new, he said they could in fact file an incident report for me and that they should have the moment I notified them! Either way, I knew I would never see my wallet again but it just sucks. The gym is my safe place and it just so happened to be the place where I was most violated. Who knows if it was an employee or a random gym goer. Either way, it was all bad intentions and I had to cancel my membership. I couldn’t get myself to go back, I even emailed for a refund for the following month (that was already billed) but I got no response.

When you see a Crunch that is labeled "Signature", assume it is older and less well equipped than franchised locations. Paying $10 for these locations when Crunch sells an "all inclusive" membership is frustrating.Not the best value in my opinion. but got the job done.

This gym is awesome! Probably the nicest crunch I’ve been too as well. I very much appreciate Jade for running a smooth CLEAN gym! 10/10 recommended since it has ALL the bells and whistles you need!

Beware future clients of Crunch or people wanting to get sessions with a trainer! Crunch is taking advantage of its clients. I have been trying to get a refund of unused training sessions for 3 years and still haven't received any refund. They basically stole my money ($1,700). They are not respecting the contract stating they will refund you if you move out of state and can't have a Crunch close to your house. The closest Crunch to my house is an hour away. Very dishonest company! I will never come back to CRUNCH and will let all my friends and family know about their fraudulent practices! Please save yourself trouble and go to another gym!!!

Coool

No towels, pretty cramped, overall just not worth it.

Had such a positive experience here! Jade (General Manager) gave us a fantastic tour of the gym. The equipment is all incredibly new, and there’s ample cleaning equipment to wipe down the equipment.I loved that there were plenty of squat racks and deadlift platforms. Love this place!! I’m coming back!

Awesome service and team!