Crunch Fitness - San Mateo offers a comprehensive gym experience with a variety of equipment and numerous group classes included in the membership fee. Members consistently praise the cleanliness of the facility, maintained by dedicated staff like Alex. The gym also features a friendly atmosphere, ample parking, and accommodating management like Jade and Yasmeen.
Despite the positive aspects, some members face issues with busy periods, especially limited availability of squat and deadlift racks. Additionally, multiple reviews highlight concerns about membership cancellation procedures and customer service responsiveness.
Pros:
- Extremely clean facilities
- Friendly and helpful staff
- Lots of equipment
- Frequent group classes included
- Ample parking available
- Accommodating management
- Good value for money
- Nice steam room
- Top-notch personal trainers
- Convenient location
Cons:
- Limited availability of squat and deadlift racks
- Busy during peak hours
- Issues with membership cancellation procedures
Location / Contact
- Address: 1150 Park Pl, San Mateo, CA 94403, United States
- Phone:+1 650-212-4653
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 120 reviews.
The address is: 1150 Park Pl, San Mateo, CA 94403, United States .
The contact number is +1 650-212-4653
This service is listed under Gym .
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Michelle
4 years ago
Solid gym. Great facilities for the price point.
Kendall Hoff
4 years ago
Not enforcing mask policies. Not only are they endangering lives by not enforcing this with customers, their personal trainers walk around without masks.
Alex Ochoa
4 years ago
Awesome gym. I like it here, I can't wait for the mask restrictions to be lifted.
Kimani P
4 years ago
Good clean place. A bit of a wait to get in because of covid but other than that no issues with the equipment or staff
Vandita Bothra
4 years ago
I had given it a 4 star earlier. But due to the worst customer service in the past 2 months. I have changed it to one. They just care about signing you in as a member
Irina D.
4 years ago
Hubby and I workout here every week! Nice amenities and good trainers and classes. Fair price and so well located near Whole Foods. Gets busy but not on late nights or weekend mornings.
Geoffrey C
4 years ago
No temperature check. Masks optional. At least 1/2 of clients on 2nd weight room floor don't wear any and are not carrying any. Many don't social distance. Equipment is placed a few feet from each other making it impossible to social distance. COVID 19 is spread by droplet and probably aerosol. Makes no sense not to require masks at all times.Communal disinfectant bottles that everyone touches. Makes no sense to spray down equipment with bottles that everyone touches.Manager never leaves office for good reason...Dr. C.
Haim Grosman
4 years ago
Great GYM. I love going there.I wish they would move the weights down to the bottom floor, so the building and the floor doesn't shake violently as much when people decide to drop a few weights on the top floor.Just a matter of time until someone will get hurt, Ouch.
Ava James
4 years ago
COLLEGE STUDENTS DO NOT GO HERE! The majority faculty here are extremely lazy and are incompetent at their job. The gym is most often dirty and unsanitary while the staff just talks to each other. It is expensive to go here and not worth the price for what you get. I tried cancelling my membership multiple times when I went back to school for the semester and although I filled out numerous forms confirming my cancellation, their staff did not process the forms, resulting in me being charged for months. Then when I recognized the charges while I was at school, they wouldn’t allow me to cancel my account until December when I got back from school because of their bs policies. Do not go to Crunch in San Mateo unless you want to be scammed.
Heather Tyks
4 years ago
This is the cleanest, nicest gym I have ever been to. The first time I ever walked in I immediately felt comfortable and not judged like I have often felt at other gyms. The staff are always friendly and my personal trainer is awesome. I really appreciate the laid back vibe. Before covid, I had a training session every Thursday at 4pm, and every single time there was always a hard working gentleman thoroughly cleaning all of the glass walls, mirrors, surfaces, etc. This was before covid. Previously, I went to 24-hour fitness and it always looked and felt grimy and the vibe was not as friendly. I haven’t been back yet since they re-opened because I was on vacation and then had a foot injury, but I feel confident that they are and will maintain a clean, safe environment during this crisis and I can’t wait to return.