Crunch Fitness - San Mateo

Crunch does not want you as a visitor, only as a fully paid member. I used to be a member but since I began attending as visitor or through ClassPass, the manager requires a "daily waiver" to be signed. This isn't just sign & go, it's a 10 minute process that collects the same information and same waiver details every time. They require this be done each day for visitors, but not for members.Crunch is fine if you're a member but don't bother if you're a visitor. They make it more of a pain to use the gym than it's worth by making you fill out intake paperwork each time and constantly try to sell you a membership again. Not cool.

I have emailed the GM Erick Draque 5 times since March 22nd, 2021 about cancelling my membership at Crunch because I've been unhappy with the quality of service at Crunch San Mateo. I joined on March 4, 2021. I have all copies of emails available for review. I have continually asked Erick for confirmation that my membership was cancelled and asked for when my last day would be. I have 4 unanswered emails of Erick completely ignoring my request for cancellation as well as my request to escalate the issue to the correct personnel. I refuse to be charged another day for that membership - it is an absolute shame the type of service Erick and his team member Thomas have provided. I called Thomas at the phone number he used to call and text me - he answered and said that it was not him and I had the wrong number. This team is a disgrace. Please cancel my account effective March 22, 2021. Please reach out to me via email for all email copy evidence and a review of your management team. 0/10.

I canceled my membership on December 17th because I was moving out of state. I submitted my proof of address change to refund my membership over 8 weeks ago (I paid cash for the year). I called and spoke with Eric several times and have written three messages to Tamara Vinay and copied the corporate customer service email on the second and third messages. I have not received one response. Completely unacceptable after Eric telling me over and over it was being taken care of. Takes two seconds to send an email with an update.

I think they are still trying to figure this out!! I'm curious to see how long they will take to resolve this. My first contact was in March 2021.The latetest info will be on top.10/2/2021Message exchanging with robot. Each reply recreates new ticket!! See photos.9/7/2021I sent a follow-up email. Hopefully, someone's doing something aside from promoting a free trial.8/27/2021I forwarded a copy of my request to San Mateo Crunch upon request. I am still waiting for the result.Original review:Members beware!!I have been trying to cancel the membership since March. Last Thanksgiving, I moved over 160 miles away. I emailed them in March and got the acknowledgement email reply but they still charge me. I'm on month-to-month plan. However, because they have my credit card on file, they hold my credit card hostage and charge me every month, religiously.

Member with Crunch Fitness and I can attest that this is the best gym in San Mateo by far! Membership, staff and services provided are amazing and make the experience great.Clean gym, flexible membership prices and options and great service !!

Clean facility, and typical gym management aside from Tamara. This woman has somehow ended up in a customer service management role. You get sent straight to her with any billing mismanagement issues (plenty during closures and reopenings), or cancelation requests, and she has zero patience for any amount of feedback or discussion on the agreement (which you will not have explained to you or given to you for review). It's so unfortunate to have my last impression of this facility to be interacting with somebody who has no business being in a customer facing role. Happy to cancel

I’ve been trying to cancel my membership since crunch closed due to pandemic. I sent the email to the manager at this gym. However, he never replied to me.I even went to this gym from San Jose when the gym reopen, and I asked him how to cancel the membership and he said “Just send your ID barcode to me”, and I did it so many times. But he never respond back until now. I don’t understand why and what is going on. Although this gym is well equipped and I liked to workout there, I’m really disappointed with them. He doesn’t take responsibility for the job.

Wow, I'm not a member here yet but I will say I came away very impressed with this gym. What brought me here is that I recently became a Certified Personal Trainer. I'm touring different gyms trying to get a good feel for the environment, equipment, staff, etc..., as I am trying to enter the Health and Fitness Industry as a personal trainer. Today, I decided to use my free 1 day pass before it expired. Let me say the tour blew me away. The environment is very welcoming!! It's not over crowded, the music isn't blasting, and it doesn't have that lingering stinking gym smell. It's very clean!!As soon as I walked in I was greeted by professional, friendly and courteous staff (Dylan and Eric). Eric is a former football player, we talked sports for a few minutes. Cool dude!! Dylan (who is also cool) gave me a guided tour of the gym, both upstairs and downstairs which was nice. Dylan who is very knowledgeable (might I add), went over the exercise programs they offer there at Crunch. Everything I could think of they have. Kettlebells, medicine balls, free weights, machine weights, functional/cross training equipment.I'll conclude this by saying I'm working on a budget right now trying to make room to buy a membership. Leaving there without one made me feel empty :-(

Clean, friendly staff

Great Yoga classes