Crunch Fitness - San Mateo offers a comprehensive gym experience with a variety of equipment and numerous group classes included in the membership fee. Members consistently praise the cleanliness of the facility, maintained by dedicated staff like Alex. The gym also features a friendly atmosphere, ample parking, and accommodating management like Jade and Yasmeen.
Despite the positive aspects, some members face issues with busy periods, especially limited availability of squat and deadlift racks. Additionally, multiple reviews highlight concerns about membership cancellation procedures and customer service responsiveness.
Pros:
- Extremely clean facilities
- Friendly and helpful staff
- Lots of equipment
- Frequent group classes included
- Ample parking available
- Accommodating management
- Good value for money
- Nice steam room
- Top-notch personal trainers
- Convenient location
Cons:
- Limited availability of squat and deadlift racks
- Busy during peak hours
- Issues with membership cancellation procedures
Location / Contact
- Address: 1150 Park Pl, San Mateo, CA 94403, United States
- Phone:+1 650-212-4653
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 120 reviews.
The address is: 1150 Park Pl, San Mateo, CA 94403, United States .
The contact number is +1 650-212-4653
This service is listed under Gym .
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Rodrigo Filgueiras
3 years ago
Great gym! Clean , new machines ..
amar krishna
3 years ago
Best in the Bay Area. Clean and always have a nice vibe.
Eduardo Reyes
3 years ago
Very clean and amazing staff good selection of equipment.
Ulises Ochoa
3 years ago
Clean, top of the line gym closed to the airport, and easy access from the freeway.
Pandrew Lloyd
3 years ago
Well I enjoyed the gym up until the point where I had a manager threaten to cancel my membership for not wearing a mask in the LOCKER ROOM.
Liah SG
3 years ago
Terrible customer service, I felt like I owed them. Absolutely not my gym. Specially in this hard covid time.
James Kreidler
3 years ago
I loved it has a steam room,A tredmill and a quiet room that I can bring my nintendo switch game ring fit adventure.
Wayne Wolfe
3 years ago
This gym is amazing first of all they're very strict with who comes in and who goes out monitoring it so it doesn't get an overflow the cardio is downstairs the restrooms are Immaculate the locker room is clean everyone there looks fit and the equipment is enough to turn you into what you want to be a highly recommended what I love about it is that the atmosphere has a nightclub appearance it's beautiful go take care of yourself
Chris Chai
3 years ago
Should be a 0 star review for a very poorly mishandled situation by the "manager" Tamara Vinay.Receiving a "sorry this slot is not available" message as soon as booking window opens. I have opened and closed and quit the app, refreshed the the app, chose the correct location and trouble shot every potential method. Additionally I checked in with the front desk person around 830 am the day of the 6 pm class I was attempting to book. the front desk associate said I could just come to the class and because it will not fill up. Upon arrival, approximately 530pm, and the error message still displaying when trying to book, I took the advice of the morning person's suggestion. However the rudest "Manager", Tamara Vinay would not allow us to sign up nor did she offer any assistance to print the sign up sheet or give us any relief we could get into class. she was rushing out of the door and adamntly telling us we need to email her to get into the class, also without even handing us a business card or providing her email, she was rude, out of line and had zero concern or service to her loyal and paying members. this is a disgrace and an outrage. I have lost my patience and respect for this gym.
Markov M
3 years ago
They were keep charging during pandemic when they were closed. When they reopened, I tried to cancel my membership several times. First I called the gym several times and requested to speak with someone. They say that managers are not available at the moment, they get all my information but no one calls me back.I tried sending emails, but no luck there either. Finally I went to the gym directly and filled the form. Now my membership is supposed to be canceled, but then I am keep getting charged.