Crunch Fitness - San Mateo

Recently, I would have given Crunch 5 stars: clean, good location, great equipment (current, kept up, rarely out of order).Now? 1 star for customer service and indifference to members.For context, I'd been a member since Crunch replaced Gold's about 10 years ago. I always paid my membership up front, and I always renewed the max.When it was time to renew, I was very happy with the renewal package, but I needed Crunch to adjust the renewal date (they hadn't updated it to reflect frozen time - I was told this was a known issue). It took weeks of back and forth, via email and in person. Incredibly frustrating.When it was finally straightened out, they informed me - for the 1st time - that the offered renewal rate was expired. At no time had they indicated there was a deadline as we worked through the adjustments. To add to it, the new rates were more than DOUBLE and TRIPLE what the initial renewal had been. I asked them to honor the initial renewal offer, as the delay had been on their end, due to their lack of updating contract dates accordingly, but there was no interest in working with me. Nor any acknowledgement of a decade plus loyal member. They're losing people - I am not the only one. Time to move on.

A very decent gym for the cost. Equipment is good. Even has a heavy bag and cool cable machines. Though in the busy times (5:00 PM - 7:00 PM weekdays) the free weights are less available. Friendly managers and staff. It's my escape and change of scenery. Nice views at times BTW.

I would like to give a big shout out to Jade Castro for helping us renewing our gym membership. At first, we were all hesitant to renew as Crunch has increased drastically membership and other miscellaneous fees lately.Jade has worked out a prepaid program for us. The rate he gave is reasonable so we signed up immediately. I know we will definitely take our business else where if Jade has not gone out of his way to accommodate us. He was professional, patient, thorough and efficient. He made it clear that he valued and appreciated our business.Thank you, Jade, you are an asset to Crunch organization.

New member. I really enjoy coming here and is my favorite gym to date. It has good value for money, so is a good mid-range gym. The facilities are good and spacious, with all group classes included in the membership fee. Other members seem nice and keep to themselves, making me feel safe. The locker rooms are clean and I like the steam room.

Out of the several chain gyms in the Bay Area, San Mateo Crunch fitness is by far one of the best, on many levels. First, the facilities are clean!!! I get grossed out really easily if a gym is sweat stained or stinky, but during the hours when I was working out, I saw people cleaning the floors and machines several times. The machines I used appeared well kept and not sticky. There’s tons of equipment upstairs and downstairs, and I didn’t have a problem finding open machines. There are complimentary towels that are replenished regularly, which is great perk. The music is pretty good too, if you didn’t bring earbuds. Last but certainly not least, the managers and associates were incredibly accommodating and friendly. Jade and Yasmeen were so nice and flexible and I can’t thank them enough for their hospitality. Definitely recommend this location for anyone looking to join or switch gyms. Also, there’s good parking.

Nice place to work out

Great

Great atmosphere and great management!

Good gym.

I love Erick’s good mood!