Crunch Fitness - San Mateo

Staff and gym is amazing. Jade was extremely helpful and great equipment in house. Enjoy being a part of this gym and definitely recommend to anyone in the area or in town visiting

Hidden fees that are not disclosed, extra charges that are not refunded even after 3 months. You need to follow up week after week...They should replace J…s L.. ti. He’s incompetent for his position and is mostly responsible for us canceling our membership. He first was not honest about the cost and fees about adding my partner to my membership. Their system was down. He described the terms and conditions and did not mention any fees, only an additional charge each month for an add on member. To our surprise there were extra fees and an extra charge due to a system error for which I was not refunded. I’ve never seen the contract or the refund after 3 months. We were fed up with the incompetency and decided to freeze our accounts. We were told that our account was frozen but then we were charged the next month and learned that there is an extra charge for freezing - which again he did not disclose even when we specifically asked. It goes on and on.. It’s an OK gym and other staff is nice.

Really nice gym and location. Equipment is old but clean. I am giving three stars only because of the older equipment. They have steam room but it would be nicer if they had steam and suana.

BEWARE! DO NOT SIGN UP with Crunch San MateoI have tried cancelling this membership multiple times. Just found out they have been charging me for the last 2 years after I cancelled! Foolish for believing them, and just now catching this. Conveniently, they don't answer their phones or get back to you. This is simply fraud and no way to conduct business.Looking at the comments here, this seems to be a common theme with this gym. Go somewhere that you can trust!

Friendliest staff ever. When me and my friend went there looking for a tour, they were extremely nice and offered us one. Jade helped us through the entire process. 10/10 would recommend.

First time visiting Crunch Fitness in San Mateo. The experience was excellent. Yasmeen , the Operations Manager, and Arturo were extremely friendly and helpful!

I GOT INJURED during my personal training with Kent. When I asked him to help me, he just left me alone.I had the worth experience in my life training at Crunch. I purchased 22 sessions at this gym and had three trainers during three months. Trainers are absolutely unprofessional and ignorant. As a result I didn’t meet my results and was injured.Please, choose other gyms where trainers and staff are professional and humane.

Really good gym & location - super clean with showers and great equipment. I used to attend their group classes regularly and they're very good. I also did personal training sessions with one of the trainers - Daniel Janoska, for close to 5 months which was excellent. I would have definitely continued with him if I hadn't moved out of San Mateo. Totally recommend!!

Very immaculate, gym workers keep it up. Spotless everyone shares machines cleans up after themselves for the most part. Pleasant environment best in the Bay Area that I’ve been too.

Gym is clean and the General manager Jade Castro is the best person I’ve meet ! He handled the issue I had with my membership so well I was about to not come back to the club but he was above and beyond ! This guy deserves a raise otherwise he is gonna be hired by some random tech company at any moment